{"id":67119,"date":"2020-04-24T10:34:34","date_gmt":"2020-04-24T08:34:34","guid":{"rendered":"https:\/\/mwtsolutions.eu\/produkty\/itsm\/system-helpdesk-servicedesk-plus\/"},"modified":"2023-12-08T11:20:31","modified_gmt":"2023-12-08T10:20:31","slug":"servicedesk-plus","status":"publish","type":"page","link":"https:\/\/i.mwtsolutions.eu\/cs\/produkty\/itsm\/servicedesk-plus\/","title":{"rendered":"ServiceDesk Plus"},"content":{"rendered":"\t\t
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FUNKCE: <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Podrobn\u00e9 reportov\u00e1n\u00ed dat t\u0159emi r\u016fzn\u00fdmi zp\u016fsoby:<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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  • mo\u017enost vyu\u017eit\u00ed hotov\u00fdch report\u016f nakonfigurovan\u00fdch v\u00fdrobcem softwaru;<\/li>
  • anal\u00fdza dat pomoc\u00ed intuitivn\u00edho rozhran\u00ed se seznamem sloupc\u016f na v\u00fdb\u011br a pokro\u010dil\u00fdmi mo\u017enostmi filtrov\u00e1n\u00ed;<\/li>
  • vyu\u017e\u00edv\u00e1n\u00ed dotazn\u00edk\u016f vytvo\u0159en\u00fdch u\u017eivateli za \u00fa\u010delem p\u0159izp\u016fsoben\u00ed vzhledu reportu, a tak\u00e9 slo\u017eit\u00e9ho filtrov\u00e1n\u00ed 100% p\u0159izp\u016fsoben\u00e9ho aktu\u00e1ln\u00edm pot\u0159eb\u00e1m.<\/li><\/ul>

    Ka\u017ed\u00fd z report\u016f m\u016f\u017ee b\u00fdt nakonfigurov\u00e1n jako napl\u00e1novan\u00fd, tedy zas\u00edlan\u00fd s pravidelnou frekvenc\u00ed na uveden\u00e9 e-mailov\u00e9 adresy.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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    Obsluha aplikac\u00ed p\u0159es internetov\u00fd prohl\u00ed\u017ee\u010d s p\u0159\u00edstupem odkudkoliv na sv\u011bt\u011b<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Aplikace je instalov\u00e1na na serveru, kde bude po p\u0159\u00edslu\u0161n\u00e9 konfiguraci zp\u0159\u00edstupn\u011bna u\u017eivatel\u016fm. Tak\u00e9 existuje mo\u017enost z\u00edsk\u00e1n\u00ed verze v cloudu v\u00fdrobce, co\u017e zaji\u0161\u0165uje automatick\u00fd proces aktualizace softwaru. Celek dopl\u0148uje p\u0159\u00edstup z mobiln\u00ed aplikace pro syst\u00e9my Android, tak iOS.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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    Mo\u017enost p\u0159izp\u016fsoben\u00ed rozhran\u00ed individu\u00e1ln\u00edm pot\u0159eb\u00e1m u\u017eivatele v z\u00e1vislosti na zast\u00e1vanou funkci v organizaci<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Optim\u00e1ln\u00ed spr\u00e1va hl\u00e1\u0161en\u00ed pomoc\u00ed aplikace umo\u017e\u0148uje tvorbu personalizovan\u00fdch n\u00e1hled\u016f v hlavn\u00edm modulu hl\u00e1\u0161en\u00ed, d\u00edky \u010demu\u017e u\u017eivatel jednodu\u0161e vybere \u00fadaje na z\u00e1klad\u011b d\u0159\u00edve konfigurovan\u00fdch filtr\u016f. Za \u00fa\u010delem rychl\u00e9 vizualizace software vyu\u017e\u00edv\u00e1 modul dashboard\u016f, tedy interaktivn\u00edch tabul\u00ed p\u0159edstavuj\u00edc\u00edch data zp\u016fsobem zvolen\u00fdm u\u017eivatelem.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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    Integrace s p\u0159\u00eddavn\u00fdmi n\u00e1stroji umo\u017e\u0148uj\u00edc\u00edmi mimo jin\u00e9:<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    • monitorov\u00e1n\u00ed a \u00faplnou kontrolu zdroj\u016f (v\u010detn\u011b mobiln\u00edch za\u0159\u00edzen\u00ed)<\/li>
    • velice pokro\u010dil\u00e9 reportov\u00e1n\u00ed a prov\u00e1d\u011bn\u00ed nezbytn\u00fdch v\u00fdpo\u010dt\u016f v r\u00e1mci jednoho n\u00e1stroje integruj\u00edc\u00edho \u00fadaje z mnoha syst\u00e9m\u016f<\/li>
    • spr\u00e1va hesel v souladu se standardy p\u0159ijat\u00fdmi v organizaci<\/li>
    • roz\u0161\u00ed\u0159en\u00e9 monitorov\u00e1n\u00ed s\u00edt\u011b v re\u00e1ln\u00e9m \u010dase<\/li>
    • spr\u00e1va Active Directory spole\u010dn\u011b s reportov\u00e1n\u00edm nezbytn\u00fdch dat<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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      P\u0159id\u011blov\u00e1n\u00ed roz\u0161\u00ed\u0159en\u00fdch opr\u00e1vn\u011bn\u00ed u\u017eivatel\u016fm v z\u00e1vislosti na v organizaci zauj\u00edman\u00e9 pozici nebo na individu\u00e1ln\u00edch pot\u0159eb\u00e1ch.<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Syst\u00e9m m\u00e1 p\u0159eddefinovan\u00e9 role, kter\u00e9 p\u0159isuzujeme u\u017eivatel\u016fm. Mo\u017en\u00e1 je samostatn\u00e1 konfigurace, aby se vyhov\u011blo i nejn\u00e1ro\u010dn\u011bj\u0161\u00edm a nestandardn\u00edm rol\u00edm zast\u00e1van\u00fdm v r\u00e1mci obchodn\u00ed spolupr\u00e1ce. Disponov\u00e1n\u00ed samostatn\u00fdm modulem s definovan\u00fdmi rolemi v\u00fdrazn\u011b zkracuje \u010das p\u0159id\u011blov\u00e1n\u00ed p\u0159\u00edslu\u0161n\u00fdch p\u0159\u00edstup\u016f, v p\u0159\u00edpad\u011b rotace zam\u011bstnanc\u016f nez\u00e1visle na \u00farovni v organizaci.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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      Intuitivn\u00ed tvorba propracovan\u00fdch \u0161ablon hl\u00e1\u0161en\u00ed s vyu\u017eit\u00edm pravidel pol\u00ed, formul\u00e1\u0159\u016f a dopl\u0148uj\u00edc\u00edch skript\u016f.<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Jde o propracovan\u00fd syst\u00e9m tvorby \u0161ablon zp\u016fsobem \u00a0\u201edrag and drop\u201d s mo\u017enost\u00ed tvorby vlastn\u00edch pol\u00ed, automatick\u00e9ho vypl\u0148ov\u00e1n\u00ed popis\u016f nebo p\u0159edm\u011bt\u016f v z\u00e1vislosti na zp\u016fsobu vypln\u011bn\u00ed formul\u00e1\u0159e. Celek podl\u00e9h\u00e1 pln\u00e9 automatizaci, kterou lze jednodu\u0161e konfigurovat v rozhran\u00ed aplikace nebo pomoc\u00ed skript\u016f JavaScript.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

      FUNKCE: Podrobn\u00e9 reportov\u00e1n\u00ed dat t\u0159emi r\u016fzn\u00fdmi zp\u016fsoby: mo\u017enost vyu\u017eit\u00ed hotov\u00fdch report\u016f nakonfigurovan\u00fdch v\u00fdrobcem softwaru; anal\u00fdza dat pomoc\u00ed intuitivn\u00edho rozhran\u00ed se seznamem sloupc\u016f na v\u00fdb\u011br a pokro\u010dil\u00fdmi mo\u017enostmi filtrov\u00e1n\u00ed; vyu\u017e\u00edv\u00e1n\u00ed dotazn\u00edk\u016f vytvo\u0159en\u00fdch u\u017eivateli za \u00fa\u010delem p\u0159izp\u016fsoben\u00ed vzhledu reportu, a tak\u00e9 slo\u017eit\u00e9ho filtrov\u00e1n\u00ed 100% p\u0159izp\u016fsoben\u00e9ho aktu\u00e1ln\u00edm pot\u0159eb\u00e1m. Ka\u017ed\u00fd z report\u016f m\u016f\u017ee b\u00fdt nakonfigurov\u00e1n jako napl\u00e1novan\u00fd, tedy zas\u00edlan\u00fd […]<\/p>\n","protected":false},"author":20,"featured_media":0,"parent":67097,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"page-templates\/single-product.php","meta":{"content-type":"","om_disable_all_campaigns":false,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_links_to":"","_links_to_target":""},"acf":[],"aioseo_notices":[],"yoast_head":"\nServiceDesk Plus | MWT Solutions<\/title>\n<meta name=\"description\" content=\"Komplexn\u00ed Helpdesk syst\u00e9m. Optim\u00e1ln\u00ed spr\u00e1va hl\u00e1\u0161en\u00ed, umo\u017e\u0148uje evidov\u00e1n\u00ed zdroj\u016f spojen\u00fdch s modulem n\u00e1kup\u016f a spr\u00e1vou smluv.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/i.mwtsolutions.eu\/cs\/produkty\/itsm\/servicedesk-plus\/\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ServiceDesk Plus | MWT Solutions\" \/>\n<meta property=\"og:description\" content=\"Komplexn\u00ed Helpdesk syst\u00e9m. Optim\u00e1ln\u00ed spr\u00e1va hl\u00e1\u0161en\u00ed, umo\u017e\u0148uje evidov\u00e1n\u00ed zdroj\u016f spojen\u00fdch s modulem n\u00e1kup\u016f a spr\u00e1vou smluv.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/i.mwtsolutions.eu\/cs\/produkty\/itsm\/servicedesk-plus\/\" \/>\n<meta property=\"og:site_name\" content=\"MWT Solutions\" \/>\n<meta property=\"article:modified_time\" content=\"2023-12-08T10:20:31+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2023\/11\/sdp1_raporty.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Odhadovan\u00e1 doba \u010dten\u00ed\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minuty\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/i.mwtsolutions.eu\/cs\/produkty\/itsm\/servicedesk-plus\/\",\"url\":\"https:\/\/i.mwtsolutions.eu\/cs\/produkty\/itsm\/servicedesk-plus\/\",\"name\":\"ServiceDesk Plus | MWT Solutions\",\"isPartOf\":{\"@id\":\"https:\/\/i.mwtsolutions.eu\/#website\"},\"datePublished\":\"2020-04-24T08:34:34+00:00\",\"dateModified\":\"2023-12-08T10:20:31+00:00\",\"description\":\"Komplexn\u00ed Helpdesk syst\u00e9m. 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