{"id":100970,"date":"2024-08-26T15:50:01","date_gmt":"2024-08-26T13:50:01","guid":{"rendered":"https:\/\/mwtsolutions.eu\/?p=100970"},"modified":"2024-10-18T08:40:35","modified_gmt":"2024-10-18T06:40:35","slug":"perspektivy-rozvoje-itsm","status":"publish","type":"post","link":"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/perspektivy-rozvoje-itsm\/","title":{"rendered":"Perspektivy rozvoje ITSM"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"100970\" class=\"elementor elementor-100970\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-10820f6 elementor-section-boxed elementor-section-height-default elementor-section-height-default force-full-width-no\" data-id=\"10820f6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e64cc47\" data-id=\"e64cc47\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-91e51f9 elementor-widget elementor-widget-text-editor\" data-id=\"91e51f9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW44053938 BCX0\" lang=\"CS-CZ\" xml:lang=\"CS-CZ\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW44053938 BCX0\">\u0158\u00edzen\u00ed IT slu\u017eeb (<a href=\"https:\/\/i.mwtsolutions.eu\/cs\/produkty\/itsm\/\" target=\"_blank\" rel=\"noopener\"><strong>ITSM<\/strong><\/a>) je kl\u00ed\u010dov\u00e1 sada postup\u016f a proces\u016f, kter\u00e9 pom\u00e1haj\u00ed organizac\u00edm poskytovat koncov\u00fdm u\u017eivatel\u016fm vysoce kvalitn\u00ed IT slu\u017eby. ITSM pokr\u00fdv\u00e1 \u0161irokou \u0161k\u00e1lu oblast\u00ed, jako jsou:<\/span><\/span><span class=\"EOP SCXW44053938 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-509fe7e elementor-section-boxed elementor-section-height-default elementor-section-height-default force-full-width-no\" data-id=\"509fe7e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ca0d1d5\" data-id=\"ca0d1d5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-56f47b0 elementor-widget elementor-widget-text-editor\" data-id=\"56f47b0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li><span data-contrast=\"auto\"> Spr\u00e1va IT infrastruktury,<\/span><\/li><li><span data-contrast=\"auto\"> \u0158\u00edzen\u00ed IT projekt\u016f,<\/span><\/li><li><span data-contrast=\"auto\"> \u0158\u00edzen\u00ed incident\u016f a spr\u00e1va IT slu\u017eeb,<\/span><\/li><li><span data-contrast=\"auto\"> Spr\u00e1va vztah\u016f s koncov\u00fdmi u\u017eivateli,<\/span><\/li><li><span data-contrast=\"auto\"> Spr\u00e1va znalost\u00ed.<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16f0238 elementor-widget elementor-widget-text-editor\" data-id=\"16f0238\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW94626561 BCX0\" lang=\"CS-CZ\" xml:lang=\"CS-CZ\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW94626561 BCX0\">V \u00e9\u0159e rostouc\u00edho v\u00fdznamu technologie hraje role <a href=\"https:\/\/i.mwtsolutions.eu\/cs\/produkty\/itsm\/\"><strong>ITSM<\/strong><\/a> d\u016fle\u017eitou \u00falohu. Umo\u017e\u0148uje organizac\u00edm poskytovat IT slu\u017eby efektivn\u011b, spolehliv\u011b a bezpe\u010dn\u011b, \u010d\u00edm\u017e pom\u00e1h\u00e1 sni\u017eovat n\u00e1klady, zvy\u0161ovat produktivitu a zlep\u0161ovat spokojenost z\u00e1kazn\u00edk\u016f.<\/span><\/span><span class=\"EOP SCXW94626561 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f7446c5 elementor-section-boxed elementor-section-height-default elementor-section-height-default force-full-width-no\" data-id=\"f7446c5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-824c457\" data-id=\"824c457\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-01034b9 elementor-widget elementor-widget-heading\" data-id=\"01034b9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Seznamte se s kl\u00ed\u010dov\u00fdmi trendy, kter\u00e9 formuj\u00ed budoucnost ITSM: <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-64e64b5 elementor-section-boxed elementor-section-height-default elementor-section-height-default force-full-width-no\" data-id=\"64e64b5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-94c23c7\" data-id=\"94c23c7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9cda9d5 elementor-widget elementor-widget-heading\" data-id=\"9cda9d5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Cloud computing <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3ab5fe elementor-widget elementor-widget-text-editor\" data-id=\"d3ab5fe\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW38721612 BCX0\" lang=\"CS-CZ\" xml:lang=\"CS-CZ\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW38721612 BCX0\">Cloud <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW38721612 BCX0\">computing<\/span><span class=\"NormalTextRun SCXW38721612 BCX0\"> z\u00edsk\u00e1v\u00e1 mezi organizacemi na popularit\u011b, proto\u017ee nab\u00edz\u00ed \u0159adu v\u00fdhod, jako je flexibilita, \u0161k\u00e1lovatelnost a sn\u00ed\u017een\u00ed n\u00e1klad\u016f. ITSM se bude muset p\u0159izp\u016fsobit cloud <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW38721612 BCX0\">computingu<\/span><span class=\"NormalTextRun SCXW38721612 BCX0\">, aby organizace mohly efektivn\u011b spravovat sv\u00e9 IT slu\u017eby v cloudu.<\/span><\/span><span class=\"EOP SCXW38721612 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3790fc8 elementor-section-boxed elementor-section-height-default elementor-section-height-default force-full-width-no\" data-id=\"3790fc8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-111fc7b\" data-id=\"111fc7b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d043a77 elementor-widget elementor-widget-heading\" data-id=\"d043a77\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Um\u011bl\u00e1 inteligence (AI) a strojov\u00e9 u\u010den\u00ed (ML) <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3df70f2 elementor-section-boxed elementor-section-height-default elementor-section-height-default force-full-width-no\" data-id=\"3df70f2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cea1744\" data-id=\"cea1744\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b5bd022 elementor-widget elementor-widget-text-editor\" data-id=\"b5bd022\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">AI (um\u011bl\u00e1 inteligence) a ML (strojov\u00e9 u\u010den\u00ed) se st\u00e1le v\u00edce vyu\u017e\u00edvaj\u00ed v ITSM k automatizaci \u00fakol\u016f, zlep\u0161en\u00ed efektivity a poskytov\u00e1n\u00ed lep\u0161\u00edho z\u00e1\u017eitku pro koncov\u00e9 u\u017eivatele. Nap\u0159\u00edklad: AI a ML mohou b\u00fdt vyu\u017eity k:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98d3ffa elementor-widget elementor-widget-text-editor\" data-id=\"98d3ffa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li><span data-contrast=\"auto\"> Automatick\u00e9 diagnostice IT probl\u00e9m\u016f,<\/span><\/li><li><span data-contrast=\"auto\"> P\u0159edpov\u00edd\u00e1n\u00ed selh\u00e1n\u00ed,<\/span><\/li><li><span data-contrast=\"auto\"> Poskytov\u00e1n\u00ed samoobslu\u017en\u00fdch \u0159e\u0161en\u00ed koncov\u00fdm u\u017eivatel\u016fm.<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ac25804 elementor-section-boxed elementor-section-height-default elementor-section-height-default force-full-width-no\" data-id=\"ac25804\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-94d5625\" data-id=\"94d5625\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1422e38 elementor-widget elementor-widget-text-editor\" data-id=\"1422e38\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW84494383 BCX0\" lang=\"CS-CZ\" xml:lang=\"CS-CZ\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW84494383 BCX0\">N\u00e1stroje zalo\u017een\u00e9 na AI mohou analyzovat obrovsk\u00e9 mno\u017estv\u00ed dat, identifikovat vzorce a \u010dinit rozhodnut\u00ed zalo\u017een\u00e1 na datech, co\u017e vede k lep\u0161\u00edmu porozum\u011bn\u00ed a rychlej\u0161\u00edmu \u0159e\u0161en\u00ed probl\u00e9m\u016f. <\/span><span class=\"NormalTextRun SCXW84494383 BCX0\">Tento trend bude nad\u00e1le r\u016fst, zejm\u00e9na s p\u0159\u00edchodem <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW84494383 BCX0\">chatGPT<\/span><span class=\"NormalTextRun SCXW84494383 BCX0\">, proto\u017ee organizace hledaj\u00ed zp\u016fsoby, jak optimalizovat IT slu\u017eby a zlep\u0161it poskytov\u00e1n\u00ed slu\u017eeb.<\/span><\/span><span class=\"EOP SCXW84494383 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3b1c823 elementor-section-boxed elementor-section-height-default elementor-section-height-default force-full-width-no\" data-id=\"3b1c823\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cb9a061\" data-id=\"cb9a061\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f1e82b0 elementor-widget elementor-widget-heading\" data-id=\"f1e82b0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Proaktivn\u00ed a prediktivn\u00ed ITSM <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3c7fbbc elementor-section-boxed elementor-section-height-default elementor-section-height-default force-full-width-no\" data-id=\"3c7fbbc\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b5d3174\" data-id=\"b5d3174\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9bb8c78 elementor-widget elementor-widget-text-editor\" data-id=\"9bb8c78\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW70677660 BCX0\" lang=\"CS-CZ\" xml:lang=\"CS-CZ\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW70677660 BCX0\">Zat\u00edmco <a href=\"https:\/\/i.mwtsolutions.eu\/cs\/produkty\/itsm\/\"><strong>ITSM<\/strong><\/a> bylo tradi\u010dn\u011b reaktivn\u00ed, zam\u011b\u0159uj\u00edc\u00ed se na \u0159e\u0161en\u00ed probl\u00e9m\u016f po jejich v\u00fdskytu, budoucnost n\u00e1s vede k proaktivn\u00edmu a anticipa\u010dn\u00edmu p\u0159\u00edstupu k \u0159\u00edzen\u00ed IT slu\u017eeb. S um\u011blou inteligenc\u00ed a strojov\u00fdm u\u010den\u00edm mohou IT t\u00fdmy p\u0159edv\u00eddat potenci\u00e1ln\u00ed probl\u00e9my je\u0161t\u011b p\u0159ed jejich eskalac\u00ed, co\u017e umo\u017e\u0148uje proaktivn\u00ed z\u00e1sahy a p\u0159edch\u00e1z\u00ed n\u00e1kladn\u00fdm v\u00fdpadk\u016fm. Nav\u00edc prediktivn\u00ed anal\u00fdza m\u016f\u017ee organizac\u00edm pomoci identifikovat trendy a pl\u00e1novat budouc\u00ed po\u017eadavky na zdroje, co\u017e nakonec zvy\u0161uje spolehlivost a stabilitu IT slu\u017eeb.<\/span><\/span><span class=\"EOP SCXW70677660 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-245349b elementor-section-boxed elementor-section-height-default elementor-section-height-default force-full-width-no\" data-id=\"245349b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ee121b5\" data-id=\"ee121b5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-daf9de4 elementor-widget elementor-widget-heading\" data-id=\"daf9de4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Integrace ITSM a DevOps <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2ad7340 elementor-section-boxed elementor-section-height-default elementor-section-height-default force-full-width-no\" data-id=\"2ad7340\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-69fc7f6\" data-id=\"69fc7f6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d4aed98 elementor-widget elementor-widget-text-editor\" data-id=\"d4aed98\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW76650865 BCX0\" lang=\"CS-CZ\" xml:lang=\"CS-CZ\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW76650865 BCX0\">S rostouc\u00ed popularitou metodologi\u00ed <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW76650865 BCX0\">DevOps<\/span><span class=\"NormalTextRun SCXW76650865 BCX0\"> se ITSM st\u00e1le v\u00edce integruje s v\u00fdvojov\u00fdmi a provozn\u00edmi t\u00fdmy. D\u00edky podpo\u0159e spolupr\u00e1ce mezi t\u011bmito tradi\u010dn\u011b odd\u011blen\u00fdmi entitami mohou organizace urychlit v\u00fdvoj softwaru, zajistit plynulej\u0161\u00ed nasazen\u00ed a poskytovat konzistentn\u00ed hodnotu koncov\u00fdm u\u017eivatel\u016fm. Integrace ITSM a <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW76650865 BCX0\">DevOps<\/span><span class=\"NormalTextRun SCXW76650865 BCX0\"> pom\u016f\u017ee vytvo\u0159it agiln\u00ed, z\u00e1kaznicky orientovan\u00e9 IT procesy, co\u017e bude m\u00edt pozitivn\u00ed dopad na poskytov\u00e1n\u00ed slu\u017eeb a spokojenost z\u00e1kazn\u00edk\u016f.<\/span><\/span><span class=\"EOP SCXW76650865 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e140d2f elementor-section-boxed elementor-section-height-default elementor-section-height-default force-full-width-no\" data-id=\"e140d2f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a0ffb21\" data-id=\"a0ffb21\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7bf93de elementor-widget elementor-widget-heading\" data-id=\"7bf93de\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u00darove\u0148 spokojenosti z\u00e1kazn\u00edk\u016f <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-74dd8eb elementor-section-boxed elementor-section-height-default elementor-section-height-default force-full-width-no\" data-id=\"74dd8eb\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-db04a9f\" data-id=\"db04a9f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-57c0dc8 elementor-widget elementor-widget-text-editor\" data-id=\"57c0dc8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW191515487 BCX0\" lang=\"CS-CZ\" xml:lang=\"CS-CZ\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW191515487 BCX0\">Spokojenost z\u00e1kazn\u00edk\u016f z\u016fst\u00e1v\u00e1 hnac\u00ed silou v\u00fdvoje ITSM. V n\u00e1sleduj\u00edc\u00edch letech bude ITSM <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW191515487 BCX0\">prioritizovat<\/span><span class=\"NormalTextRun SCXW191515487 BCX0\"> pot\u0159eby, o\u010dek\u00e1v\u00e1n\u00ed a zp\u011btnou vazbu z\u00e1kazn\u00edk\u016f. IT <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW191515487 BCX0\">service<\/span><span class=\"NormalTextRun SCXW191515487 BCX0\"> desky p\u0159ijmou <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW191515487 BCX0\">omnichannel<\/span><span class=\"NormalTextRun SCXW191515487 BCX0\"> p\u0159\u00edstup, aby zajistily bezprobl\u00e9mov\u00e9 interakce bez ohledu na platformu, kterou z\u00e1kazn\u00edk zvol\u00ed. Personalizace a samoobslu\u017en\u00e9 mo\u017enosti se stanou normou, co\u017e umo\u017en\u00ed z\u00e1kazn\u00edk\u016fm \u0159e\u0161it probl\u00e9my sami. Krom\u011b toho budou organizace vyu\u017e\u00edvat anal\u00fdzu sentimentu a zp\u011btnou vazbu z\u00e1kazn\u00edk\u016f k neust\u00e1l\u00e9mu zlep\u0161ov\u00e1n\u00ed sv\u00fdch IT slu\u017eeb s d\u016frazem na siln\u00e9 zam\u011b\u0159en\u00ed na u\u017eivatele.<\/span><\/span><span class=\"EOP SCXW191515487 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6881f2b elementor-section-boxed elementor-section-height-default elementor-section-height-default force-full-width-no\" data-id=\"6881f2b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-91745d3\" data-id=\"91745d3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9abe8df elementor-widget elementor-widget-heading\" data-id=\"9abe8df\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Mobilita, pr\u00e1ce z domova (WFH) nebo jinak HO (home office) <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e72a43e elementor-section-boxed elementor-section-height-default elementor-section-height-default force-full-width-no\" data-id=\"e72a43e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ec8efd0\" data-id=\"ec8efd0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3ac8567 elementor-widget elementor-widget-text-editor\" data-id=\"3ac8567\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW83668846 BCX0\" lang=\"CS-CZ\" xml:lang=\"CS-CZ\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW83668846 BCX0\">S rostouc\u00ed popularitou mobiln\u00edch za\u0159\u00edzen\u00ed je pro organizace \u010d\u00edm d\u00e1l t\u00edm d\u016fle\u017eit\u011bj\u0161\u00ed zajistit dostupnost sv\u00fdch IT slu\u017eeb u\u017eivatel\u016fm, kte\u0159\u00ed tato za\u0159\u00edzen\u00ed pou\u017e\u00edvaj\u00ed. Aby se tomuto \u00fakolu dalo dost\u00e1t, ITSM bude nuceno p\u0159izp\u016fsobit strategie a n\u00e1stroje, kter\u00e9 umo\u017en\u00ed efektivn\u00ed spr\u00e1vu IT slu\u017eeb v mobiln\u00edm prost\u0159ed\u00ed. Vypuknut\u00ed koronaviru v roce 2020, kter\u00e9 zas\u00e1hlo v\u0161echny kouty sv\u011bta, nejen\u017ee ovlivnilo zdrav\u00ed a glob\u00e1ln\u00ed ekonomiku, ale tak\u00e9 zp\u016fsob, jak\u00fdm pracujeme. To v kone\u010dn\u00e9m d\u016fsledku p\u0159edstavuje obrovsk\u00e9 v\u00fdzvy pro IT odd\u011blen\u00ed! Spr\u00e1va IT slu\u017eeb v kontextu pr\u00e1ce na d\u00e1lku se v mnoha ohledech <\/span><span class=\"NormalTextRun SCXW83668846 BCX0\">li\u0161\u00ed<\/span><span class=\"NormalTextRun SCXW83668846 BCX0\"> od tradi\u010dn\u00edho modelu.<\/span><\/span><span class=\"EOP SCXW83668846 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-aae9dcf elementor-section-boxed elementor-section-height-default elementor-section-height-default force-full-width-no\" data-id=\"aae9dcf\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a29cde6\" data-id=\"a29cde6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-941e8a0 elementor-widget elementor-widget-heading\" data-id=\"941e8a0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Kybernetick\u00e1 bezpe\u010dnost <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1bd566f elementor-section-boxed elementor-section-height-default elementor-section-height-default force-full-width-no\" data-id=\"1bd566f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7c06a92\" data-id=\"7c06a92\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2254503 elementor-widget elementor-widget-text-editor\" data-id=\"2254503\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW121117142 BCX0\" lang=\"CS-CZ\" xml:lang=\"CS-CZ\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW121117142 BCX0\">Kybernetick\u00e1 bezpe\u010dnost se st\u00e1v\u00e1 rostouc\u00ed v\u00fdzvou pro mnoho organizac\u00ed. Aby mohlo b\u00fdt efektivn\u011b chr\u00e1n\u011bno sv\u00e9 IT slu\u017eby p\u0159ed \u00fatoky, mus\u00ed se spr\u00e1va <a href=\"https:\/\/i.mwtsolutions.eu\/cs\/produkty\/itsm\/\" target=\"_blank\" rel=\"noopener\"><strong>ITSM<\/strong><\/a> p\u0159izp\u016fsobit nov\u00fdm realit\u00e1m digit\u00e1ln\u00ed bezpe\u010dnosti. I kdy\u017e se z m\u00e9di\u00ed dozv\u00edd\u00e1me o mnoha \u00fatoc\u00edch na r\u016fzn\u00e9 organizace, lze bezpe\u010dn\u011b <\/span><span class=\"NormalTextRun SCXW121117142 BCX0\">\u0159\u00edci<\/span><span class=\"NormalTextRun SCXW121117142 BCX0\">, \u017ee pom\u011brn\u011b velk\u00fd po\u010det incident\u016f z\u016fst\u00e1v\u00e1 nezve\u0159ejn\u011bn.<\/span><\/span><span class=\"EOP SCXW121117142 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9c03b5f elementor-section-boxed elementor-section-height-default elementor-section-height-default force-full-width-no\" data-id=\"9c03b5f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ea6e4ca\" data-id=\"ea6e4ca\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0eb1560 elementor-widget elementor-widget-heading\" data-id=\"0eb1560\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Budoucnost spr\u00e1vy ITSM <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e746eac elementor-section-boxed elementor-section-height-default elementor-section-height-default force-full-width-no\" data-id=\"e746eac\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7e09a62\" data-id=\"7e09a62\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-640d650 elementor-widget elementor-widget-text-editor\" data-id=\"640d650\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW49647288 BCX0\" lang=\"CS-CZ\" xml:lang=\"CS-CZ\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW49647288 BCX0\">Budoucnost \u0159\u00edzen\u00ed IT slu\u017eeb (ITSM) je pln\u00e1 p\u0159\u00edle\u017eitost\u00ed a v\u00fdzev. V \u00e9\u0159e, kdy se organizace st\u00e1le v\u00edce spol\u00e9haj\u00ed na technologie, bude ITSM hr\u00e1t kl\u00ed\u010dovou roli p\u0159i zaji\u0161\u0165ov\u00e1n\u00ed bezprobl\u00e9mov\u00fdch slu\u017eeb, zvy\u0161ov\u00e1n\u00ed spokojenosti z\u00e1kazn\u00edk\u016f a udr\u017eov\u00e1n\u00ed konkuren\u010dn\u00ed v\u00fdhody. Vyu\u017e\u00edv\u00e1n\u00ed automatizace, um\u011bl\u00e9 inteligence, proaktivn\u00edch strategi\u00ed a z\u00e1kaznicky orientovan\u00e9ho p\u0159\u00edstupu bude kl\u00ed\u010dem k odem\u010den\u00ed pln\u00e9ho potenci\u00e1lu ITSM v nadch\u00e1zej\u00edc\u00edch letech. S flexibilitou a p\u0159edv\u00eddavost\u00ed mohou spole\u010dnosti vyu\u017e\u00edt ITSM k \u00fasp\u011b\u0161n\u00e9mu navigov\u00e1n\u00ed digit\u00e1ln\u00edho prost\u0159ed\u00ed.<\/span><\/span><span class=\"EOP SCXW49647288 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6ffe89f elementor-section-boxed elementor-section-height-default elementor-section-height-default force-full-width-no\" data-id=\"6ffe89f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d253989\" data-id=\"d253989\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f49d364 elementor-widget elementor-widget-text-editor\" data-id=\"f49d364\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW47940011 BCX0\" lang=\"CS-CZ\" xml:lang=\"CS-CZ\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW47940011 BCX0\">Proto je d\u016fle\u017eit\u00e9 v\u011bnovat pozornost n\u00e1stroj\u016fm, kter\u00e9 nab\u00edz\u00ed ManageEngine pro efektivn\u00ed dosa\u017een\u00ed v\u00fd\u0161e uveden\u00fdch c\u00edl\u016f. <strong>Na\u0161e pokro\u010dil\u00e1 \u0159e\u0161en\u00ed pom\u00e1haj\u00ed firm\u00e1m p\u0159izp\u016fsobit se rychle se m\u011bn\u00edc\u00edmu IT sv\u011btu a zlep\u0161ovat jejich schopnost efektivn\u011b<\/strong> <strong>reagovat na digit\u00e1ln\u00ed v\u00fdzvy.<\/strong><\/span><\/span><strong><span class=\"EOP SCXW47940011 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u0158\u00edzen\u00ed IT slu\u017eeb (ITSM) je kl\u00ed\u010dov\u00e1 sada postup\u016f a proces\u016f, kter\u00e9 pom\u00e1haj\u00ed organizac\u00edm poskytovat koncov\u00fdm u\u017eivatel\u016fm vysoce kvalitn\u00ed IT slu\u017eby. ITSM pokr\u00fdv\u00e1 \u0161irokou \u0161k\u00e1lu oblast\u00ed, jako jsou:\u00a0 Spr\u00e1va IT infrastruktury, \u0158\u00edzen\u00ed IT projekt\u016f, \u0158\u00edzen\u00ed incident\u016f a spr\u00e1va IT slu\u017eeb, Spr\u00e1va vztah\u016f s koncov\u00fdmi u\u017eivateli, Spr\u00e1va znalost\u00ed. V \u00e9\u0159e rostouc\u00edho v\u00fdznamu technologie hraje role ITSM d\u016fle\u017eitou [&hellip;]<\/p>\n","protected":false},"author":68,"featured_media":100971,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","om_disable_all_campaigns":false,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_links_to":"","_links_to_target":""},"categories":[274,289],"tags":[159],"acf":[],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Perspektivy rozvoje ITSM - MWT Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/perspektivy-rozvoje-itsm\/\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Perspektivy rozvoje ITSM - MWT Solutions\" \/>\n<meta property=\"og:description\" content=\"\u0158\u00edzen\u00ed IT slu\u017eeb (ITSM) je kl\u00ed\u010dov\u00e1 sada postup\u016f a proces\u016f, kter\u00e9 pom\u00e1haj\u00ed organizac\u00edm poskytovat koncov\u00fdm u\u017eivatel\u016fm vysoce kvalitn\u00ed IT slu\u017eby. ITSM pokr\u00fdv\u00e1 \u0161irokou \u0161k\u00e1lu oblast\u00ed, jako jsou:\u00a0 Spr\u00e1va IT infrastruktury, \u0158\u00edzen\u00ed IT projekt\u016f, \u0158\u00edzen\u00ed incident\u016f a spr\u00e1va IT slu\u017eeb, Spr\u00e1va vztah\u016f s koncov\u00fdmi u\u017eivateli, Spr\u00e1va znalost\u00ed. V \u00e9\u0159e rostouc\u00edho v\u00fdznamu technologie hraje role ITSM d\u016fle\u017eitou [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/perspektivy-rozvoje-itsm\/\" \/>\n<meta property=\"og:site_name\" content=\"MWT Solutions\" \/>\n<meta property=\"article:published_time\" content=\"2024-08-26T13:50:01+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-18T06:40:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2024\/08\/MWT-artykul-Integration-of-ServiceDesk-Plus-and-Endpoint-Central-expand-helpdesk-capabilities.png\" \/>\n\t<meta property=\"og:image:width\" content=\"4805\" \/>\n\t<meta property=\"og:image:height\" content=\"2517\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Lubo\u0161 Pham\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Napsal(a)\" \/>\n\t<meta name=\"twitter:data1\" content=\"Lubo\u0161 Pham\" \/>\n\t<meta name=\"twitter:label2\" content=\"Odhadovan\u00e1 doba \u010dten\u00ed\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minuty\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/perspektivy-rozvoje-itsm\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/perspektivy-rozvoje-itsm\/\"},\"author\":{\"name\":\"Lubo\u0161 Pham\",\"@id\":\"https:\/\/i.mwtsolutions.eu\/#\/schema\/person\/41f0dc065e61b43a308b0ee0aa65747b\"},\"headline\":\"Perspektivy rozvoje ITSM\",\"datePublished\":\"2024-08-26T13:50:01+00:00\",\"dateModified\":\"2024-10-18T06:40:35+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/perspektivy-rozvoje-itsm\/\"},\"wordCount\":1038,\"publisher\":{\"@id\":\"https:\/\/i.mwtsolutions.eu\/#organization\"},\"keywords\":[\"ITSM\"],\"articleSection\":[\"\u010cl\u00e1nky\",\"Novinky\"],\"inLanguage\":\"cs\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/perspektivy-rozvoje-itsm\/\",\"url\":\"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/perspektivy-rozvoje-itsm\/\",\"name\":\"Perspektivy rozvoje ITSM - MWT Solutions\",\"isPartOf\":{\"@id\":\"https:\/\/i.mwtsolutions.eu\/#website\"},\"datePublished\":\"2024-08-26T13:50:01+00:00\",\"dateModified\":\"2024-10-18T06:40:35+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/perspektivy-rozvoje-itsm\/#breadcrumb\"},\"inLanguage\":\"cs\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/perspektivy-rozvoje-itsm\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/perspektivy-rozvoje-itsm\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/i.mwtsolutions.eu\/cs\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Perspektivy rozvoje ITSM\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/i.mwtsolutions.eu\/#website\",\"url\":\"https:\/\/i.mwtsolutions.eu\/\",\"name\":\"MWT Solutions\",\"description\":\"Kolejna witryna oparta na WordPressie\",\"publisher\":{\"@id\":\"https:\/\/i.mwtsolutions.eu\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/i.mwtsolutions.eu\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"cs\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/i.mwtsolutions.eu\/#organization\",\"name\":\"MWT Solutions\",\"url\":\"https:\/\/i.mwtsolutions.eu\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"cs\",\"@id\":\"https:\/\/i.mwtsolutions.eu\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2025\/05\/logo_MWT_rgb-color-1.png\",\"contentUrl\":\"https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2025\/05\/logo_MWT_rgb-color-1.png\",\"width\":2825,\"height\":850,\"caption\":\"MWT Solutions\"},\"image\":{\"@id\":\"https:\/\/i.mwtsolutions.eu\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/pl.linkedin.com\/company\/mwt-solutions\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/i.mwtsolutions.eu\/#\/schema\/person\/41f0dc065e61b43a308b0ee0aa65747b\",\"name\":\"Lubo\u0161 Pham\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"cs\",\"@id\":\"https:\/\/i.mwtsolutions.eu\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/02054bb8258eb143d63547f00a2073ad?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/02054bb8258eb143d63547f00a2073ad?s=96&d=mm&r=g\",\"caption\":\"Lubo\u0161 Pham\"},\"description\":\"Lubo\u0161 Pham je Technick\u00fd Konzultant ve spole\u010dnosti MWT Solutions, kter\u00e1 je distribu\u010dn\u00edm partnerem firmy Manage Engine. V MWT Solutions zast\u00e1v\u00e1 kl\u00ed\u010dovou roli, kde m\u00e1 na starost implementaci a technickou podporu produkt\u016f Manage Engine. S odborn\u00fdm p\u0159\u00edstupem a dovednostmi se ka\u017ed\u00fd den v\u011bnuje hled\u00e1n\u00ed nejoptim\u00e1ln\u011bj\u0161\u00edch \u0159e\u0161en\u00ed od Manage Engine, kter\u00e9 nejl\u00e9pe vyhovuj\u00ed specifick\u00fdm pot\u0159eb\u00e1m a po\u017eadavk\u016fm jejich klient\u016f.\",\"url\":\"https:\/\/i.mwtsolutions.eu\/cs\/author\/lubos-pham\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Perspektivy rozvoje ITSM - MWT Solutions","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/perspektivy-rozvoje-itsm\/","og_locale":"cs_CZ","og_type":"article","og_title":"Perspektivy rozvoje ITSM - MWT Solutions","og_description":"\u0158\u00edzen\u00ed IT slu\u017eeb (ITSM) je kl\u00ed\u010dov\u00e1 sada postup\u016f a proces\u016f, kter\u00e9 pom\u00e1haj\u00ed organizac\u00edm poskytovat koncov\u00fdm u\u017eivatel\u016fm vysoce kvalitn\u00ed IT slu\u017eby. ITSM pokr\u00fdv\u00e1 \u0161irokou \u0161k\u00e1lu oblast\u00ed, jako jsou:\u00a0 Spr\u00e1va IT infrastruktury, \u0158\u00edzen\u00ed IT projekt\u016f, \u0158\u00edzen\u00ed incident\u016f a spr\u00e1va IT slu\u017eeb, Spr\u00e1va vztah\u016f s koncov\u00fdmi u\u017eivateli, Spr\u00e1va znalost\u00ed. V \u00e9\u0159e rostouc\u00edho v\u00fdznamu technologie hraje role ITSM d\u016fle\u017eitou [&hellip;]","og_url":"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/perspektivy-rozvoje-itsm\/","og_site_name":"MWT Solutions","article_published_time":"2024-08-26T13:50:01+00:00","article_modified_time":"2024-10-18T06:40:35+00:00","og_image":[{"width":4805,"height":2517,"url":"https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2024\/08\/MWT-artykul-Integration-of-ServiceDesk-Plus-and-Endpoint-Central-expand-helpdesk-capabilities.png","type":"image\/png"}],"author":"Lubo\u0161 Pham","twitter_card":"summary_large_image","twitter_misc":{"Napsal(a)":"Lubo\u0161 Pham","Odhadovan\u00e1 doba \u010dten\u00ed":"4 minuty"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/perspektivy-rozvoje-itsm\/#article","isPartOf":{"@id":"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/perspektivy-rozvoje-itsm\/"},"author":{"name":"Lubo\u0161 Pham","@id":"https:\/\/i.mwtsolutions.eu\/#\/schema\/person\/41f0dc065e61b43a308b0ee0aa65747b"},"headline":"Perspektivy rozvoje ITSM","datePublished":"2024-08-26T13:50:01+00:00","dateModified":"2024-10-18T06:40:35+00:00","mainEntityOfPage":{"@id":"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/perspektivy-rozvoje-itsm\/"},"wordCount":1038,"publisher":{"@id":"https:\/\/i.mwtsolutions.eu\/#organization"},"keywords":["ITSM"],"articleSection":["\u010cl\u00e1nky","Novinky"],"inLanguage":"cs"},{"@type":"WebPage","@id":"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/perspektivy-rozvoje-itsm\/","url":"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/perspektivy-rozvoje-itsm\/","name":"Perspektivy rozvoje ITSM - MWT Solutions","isPartOf":{"@id":"https:\/\/i.mwtsolutions.eu\/#website"},"datePublished":"2024-08-26T13:50:01+00:00","dateModified":"2024-10-18T06:40:35+00:00","breadcrumb":{"@id":"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/perspektivy-rozvoje-itsm\/#breadcrumb"},"inLanguage":"cs","potentialAction":[{"@type":"ReadAction","target":["https:\/\/i.mwtsolutions.eu\/cs\/clanky\/perspektivy-rozvoje-itsm\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/perspektivy-rozvoje-itsm\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/i.mwtsolutions.eu\/cs\/"},{"@type":"ListItem","position":2,"name":"Perspektivy rozvoje ITSM"}]},{"@type":"WebSite","@id":"https:\/\/i.mwtsolutions.eu\/#website","url":"https:\/\/i.mwtsolutions.eu\/","name":"MWT Solutions","description":"Kolejna witryna oparta na WordPressie","publisher":{"@id":"https:\/\/i.mwtsolutions.eu\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/i.mwtsolutions.eu\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"cs"},{"@type":"Organization","@id":"https:\/\/i.mwtsolutions.eu\/#organization","name":"MWT Solutions","url":"https:\/\/i.mwtsolutions.eu\/","logo":{"@type":"ImageObject","inLanguage":"cs","@id":"https:\/\/i.mwtsolutions.eu\/#\/schema\/logo\/image\/","url":"https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2025\/05\/logo_MWT_rgb-color-1.png","contentUrl":"https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2025\/05\/logo_MWT_rgb-color-1.png","width":2825,"height":850,"caption":"MWT Solutions"},"image":{"@id":"https:\/\/i.mwtsolutions.eu\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/pl.linkedin.com\/company\/mwt-solutions"]},{"@type":"Person","@id":"https:\/\/i.mwtsolutions.eu\/#\/schema\/person\/41f0dc065e61b43a308b0ee0aa65747b","name":"Lubo\u0161 Pham","image":{"@type":"ImageObject","inLanguage":"cs","@id":"https:\/\/i.mwtsolutions.eu\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/02054bb8258eb143d63547f00a2073ad?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/02054bb8258eb143d63547f00a2073ad?s=96&d=mm&r=g","caption":"Lubo\u0161 Pham"},"description":"Lubo\u0161 Pham je Technick\u00fd Konzultant ve spole\u010dnosti MWT Solutions, kter\u00e1 je distribu\u010dn\u00edm partnerem firmy Manage Engine. V MWT Solutions zast\u00e1v\u00e1 kl\u00ed\u010dovou roli, kde m\u00e1 na starost implementaci a technickou podporu produkt\u016f Manage Engine. S odborn\u00fdm p\u0159\u00edstupem a dovednostmi se ka\u017ed\u00fd den v\u011bnuje hled\u00e1n\u00ed nejoptim\u00e1ln\u011bj\u0161\u00edch \u0159e\u0161en\u00ed od Manage Engine, kter\u00e9 nejl\u00e9pe vyhovuj\u00ed specifick\u00fdm pot\u0159eb\u00e1m a po\u017eadavk\u016fm jejich klient\u016f.","url":"https:\/\/i.mwtsolutions.eu\/cs\/author\/lubos-pham\/"}]}},"_links":{"self":[{"href":"https:\/\/i.mwtsolutions.eu\/cs\/wp-json\/wp\/v2\/posts\/100970"}],"collection":[{"href":"https:\/\/i.mwtsolutions.eu\/cs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/i.mwtsolutions.eu\/cs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/i.mwtsolutions.eu\/cs\/wp-json\/wp\/v2\/users\/68"}],"replies":[{"embeddable":true,"href":"https:\/\/i.mwtsolutions.eu\/cs\/wp-json\/wp\/v2\/comments?post=100970"}],"version-history":[{"count":5,"href":"https:\/\/i.mwtsolutions.eu\/cs\/wp-json\/wp\/v2\/posts\/100970\/revisions"}],"predecessor-version":[{"id":100979,"href":"https:\/\/i.mwtsolutions.eu\/cs\/wp-json\/wp\/v2\/posts\/100970\/revisions\/100979"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/i.mwtsolutions.eu\/cs\/wp-json\/wp\/v2\/media\/100971"}],"wp:attachment":[{"href":"https:\/\/i.mwtsolutions.eu\/cs\/wp-json\/wp\/v2\/media?parent=100970"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/i.mwtsolutions.eu\/cs\/wp-json\/wp\/v2\/categories?post=100970"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/i.mwtsolutions.eu\/cs\/wp-json\/wp\/v2\/tags?post=100970"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}