{"id":103953,"date":"2025-06-18T13:56:47","date_gmt":"2025-06-18T11:56:47","guid":{"rendered":"https:\/\/mwtsolutions.eu\/?p=103953"},"modified":"2025-06-18T13:56:47","modified_gmt":"2025-06-18T11:56:47","slug":"servicedesk-plus-od-manageengine-kompletni-reseni-pro-it-servisni-rizeni","status":"publish","type":"post","link":"https:\/\/i.mwtsolutions.eu\/cs\/novinky\/servicedesk-plus-od-manageengine-kompletni-reseni-pro-it-servisni-rizeni\/","title":{"rendered":"ServiceDesk Plus od ManageEngine: Kompletn\u00ed \u0159e\u0161en\u00ed pro IT servisn\u00ed \u0159\u00edzen\u00ed"},"content":{"rendered":"\t\t
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ServiceDesk Plus od ManageEngine: Kompletn\u00ed \u0159e\u0161en\u00ed pro IT servisn\u00ed \u0159\u00edzen\u00ed <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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ServiceDesk Plus<\/span><\/span><\/a> od <\/span>spole\u010dnosti<\/span> <\/span>ManageEngine<\/span><\/span> je <\/span>komplexn\u00ed<\/span> \u0159e\u0161en\u00ed<\/span> pro <\/span>spr\u00e1vu<\/span> IT <\/span>slu\u017eeb<\/span> (ITSM), <\/span>navr\u017een\u00e9<\/span> pro <\/span>zjednodu\u0161en\u00ed<\/span> IT <\/span>operac\u00ed<\/span> a <\/span>zlep\u0161en\u00ed<\/span> kvality<\/span> poskytovan\u00fdch<\/span> slu\u017eeb<\/span> v <\/span>organizac\u00edch<\/span>. <\/span>D\u00edky<\/span> rozs\u00e1hl\u00e9mu<\/span> souboru<\/span> funkc\u00ed<\/span> \u2013 <\/span>v\u010detn\u011b<\/span> spr\u00e1vy<\/span> incident\u016f<\/span>, <\/span>sledov\u00e1n\u00ed<\/span> majetku<\/span> a<\/span> automatizace<\/span> \u0159\u00edzen\u00e9<\/span> um\u011blou<\/span> inteligenc\u00ed<\/span> \u2013 <\/span>umo\u017e\u0148uje<\/span> ServiceDesk Plus IT <\/span>t\u00fdm\u016fm<\/span> poskytovat<\/span> efektivn\u00ed<\/span> a <\/span>spolehlivou<\/span> podporu<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Kl\u00ed\u010dov\u00e9 funkce ServiceDesk Plus<\/span><\/b>\u00a0<\/span><\/p>

  1. Spr\u00e1va incident\u016f<\/span><\/b><\/li><\/ol>

    ServiceDesk Plus poskytuje strukturovan\u00fd p\u0159\u00edstup ke spr\u00e1v\u011b IT incident\u016f, \u010d\u00edm\u017e minimalizuje prostoje a zaji\u0161\u0165uje rychl\u00e9 \u0159e\u0161en\u00ed. Nab\u00edz\u00ed automatick\u00e9 vytv\u00e1\u0159en\u00ed po\u017eadavk\u016f, jejich priorizaci a p\u0159id\u011blov\u00e1n\u00ed technik\u016fm. U\u017eivatel\u00e9 mohou nahl\u00e1sit incidenty p\u0159es e-mail, webov\u00e9 formul\u00e1\u0159e nebo telefon.<\/span>\u00a0<\/span><\/p>

    1. Spr\u00e1va probl\u00e9m\u016f<\/span><\/b><\/li><\/ol>

      N\u00e1stroj nejde jen po rychl\u00e9m \u0159e\u0161en\u00ed probl\u00e9m\u016f \u2013 pom\u00e1h\u00e1 tak\u00e9 identifikovat p\u0159\u00ed\u010diny opakuj\u00edc\u00edch se incident\u016f. IT t\u00fdmy tak mohou nasadit dlouhodob\u00e1 \u0159e\u0161en\u00ed a sn\u00ed\u017eit budouc\u00ed v\u00fdskyt probl\u00e9m\u016f.<\/span>\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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      1. Spr\u00e1va zm\u011bn<\/span><\/b><\/li><\/ol>

        \u0158\u00edzen\u00ed zm\u011bn v IT infrastruktu\u0159e je z\u00e1sadn\u00ed pro udr\u017een\u00ed provozu. ServiceDesk Plus nab\u00edz\u00ed strukturovan\u00fd proces schvalov\u00e1n\u00ed zm\u011bn, anal\u00fdzy dopad\u016f a pl\u00e1nov\u00e1n\u00ed. V\u00fdsledkem jsou minim\u00e1ln\u00ed v\u00fdpadky p\u0159i zav\u00e1d\u011bn\u00ed nov\u00fdch technologi\u00ed nebo \u00faprav\u00e1ch syst\u00e9m\u016f.<\/span>\u00a0<\/span><\/p>

        1. Spr\u00e1va IT majetku<\/span><\/b><\/li><\/ol>

          D\u00edky rozs\u00e1hl\u00fdm mo\u017enostem spr\u00e1vy majetku (hardware, software, licence) mohou organizace efektivn\u011b sledovat \u017eivotn\u00ed cyklus aktiv, optimalizovat jejich vyu\u017eit\u00ed a zajistit soulady s licen\u010dn\u00edmi podm\u00ednkami.<\/span>\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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          1. Katalog slu\u017eeb<\/span><\/b><\/li><\/ol>

            Organizace si mohou vytvo\u0159it centr\u00e1ln\u00ed katalog IT slu\u017eeb, ze kter\u00e9ho si zam\u011bstnanci snadno vyberou, co pot\u0159ebuj\u00ed \u2013 od p\u0159id\u00e1n\u00ed nov\u00e9 tisk\u00e1rny po p\u0159ipojen\u00ed k VPN. Proces vy\u0159izov\u00e1n\u00ed po\u017eadavk\u016f se tak v\u00fdrazn\u011b zjednodu\u0161uje.<\/span>\u00a0<\/span><\/p>

            1. Samoobslu\u017en\u00fd port\u00e1l<\/span><\/b><\/li><\/ol>

              U\u017eivatel\u00e9 maj\u00ed k dispozici p\u0159ehledn\u00fd port\u00e1l s datab\u00e1z\u00ed znalost\u00ed, n\u00e1vody a \u010dasto kladen\u00fdmi dotazy. D\u00edky tomu si mohou pomoci sami bez nutnosti kontaktovat technickou podporu \u2013 co\u017e v\u00fdrazn\u011b \u0161et\u0159\u00ed \u010das ob\u011bma stran\u00e1m.<\/span>\u00a0<\/span><\/p>

              1. Projektov\u00e9 \u0159\u00edzen\u00ed<\/span><\/b><\/li><\/ol>

                ServiceDesk Plus obsahuje i n\u00e1stroje pro \u0159\u00edzen\u00ed projekt\u016f \u2013 pl\u00e1nov\u00e1n\u00ed, p\u0159i\u0159azov\u00e1n\u00ed \u00fakol\u016f, sledov\u00e1n\u00ed miln\u00edk\u016f a spr\u00e1vu zdroj\u016f. <\/span>IT t\u00fdmy tak mohou realizovat projekty v\u010das a podle pl\u00e1nu.<\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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                \u00a0Funkce \u0159\u00edzen\u00e9 um\u011blou inteligenc\u00ed<\/span><\/b>\u00a0<\/span><\/p>

                1. Zia \u2013 Virtu\u00e1ln\u00ed asistentka<\/span><\/b><\/li><\/ol>

                  Zia je virtu\u00e1ln\u00ed asistentka vyu\u017e\u00edvaj\u00edc\u00ed um\u011blou inteligenci. Pom\u00e1h\u00e1 u\u017eivatel\u016fm \u0159e\u0161it b\u011b\u017en\u00e9 dotazy, poskytuje n\u00e1vody nebo sama prov\u00e1d\u00ed jednoduch\u00e9 \u00fakoly, \u010d\u00edm\u017e urychluje reak\u010dn\u00ed dobu podpory.<\/span>\u00a0<\/span><\/p>

                  1. Prediktivn\u00ed anal\u00fdza<\/span><\/b><\/li><\/ol>

                    Pomoc\u00ed strojov\u00e9ho u\u010den\u00ed dok\u00e1\u017ee ServiceDesk Plus p\u0159edpov\u00eddat mo\u017en\u00e9 probl\u00e9my na z\u00e1klad\u011b historick\u00fdch dat. IT t\u00fdmy tak mohou podniknout preventivn\u00ed kroky d\u0159\u00edve, ne\u017e dojde k v\u00fdpadku.<\/span>\u00a0<\/span><\/p>

                    \u00a0<\/span><\/p>

                    P\u0159izp\u016fsoben\u00ed a integrace<\/span><\/b>\u00a0<\/span><\/p>

                    1. Vlastn\u00ed pracovn\u00ed postupy<\/span><\/b><\/li><\/ol>

                      ServiceDesk Plus umo\u017e\u0148uje vytv\u00e1\u0159et pracovn\u00ed postupy podle specifick\u00fdch pot\u0159eb firmy. D\u00edky p\u0159ehledn\u00e9mu grafick\u00e9mu editoru nen\u00ed pot\u0159eba zn\u00e1t programov\u00e1n\u00ed.<\/span>\u00a0<\/span><\/p>

                      1. Integrace s dal\u0161\u00edmi n\u00e1stroji<\/span><\/b><\/li><\/ol>

                        ServiceDesk Plus se snadno propoj\u00ed s n\u00e1stroji t\u0159et\u00edch stran \u2013 nap\u0159. Active Directory, Microsoft Outlook nebo dal\u0161\u00edmi produkty z portfolia ManageEngine. Organizace tak z\u00edsk\u00e1vaj\u00ed jednotn\u00e9 prost\u0159ed\u00ed pro spr\u00e1vu IT.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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                        Mo\u017enosti nasazen\u00ed<\/span><\/b>\u00a0<\/span><\/p>

                        1. On-premise (lok\u00e1ln\u00ed instalace)<\/span><\/b><\/li><\/ol>

                          Pro firmy, kter\u00e9 vy\u017eaduj\u00ed plnou kontrolu nad sv\u00fdmi daty a servery, je k dispozici lok\u00e1ln\u00ed verze s pln\u00fdmi mo\u017enostmi p\u0159izp\u016fsoben\u00ed.<\/span>\u00a0<\/span><\/p>

                          1. Cloudov\u00e1 verze<\/span><\/b><\/li><\/ol>

                            Cloudov\u00e1 varianta je ide\u00e1ln\u00ed pro organizace, kter\u00e9 preferuj\u00ed snadn\u00e9 nasazen\u00ed bez nutnosti vlastn\u00ed infrastruktury. Zahrnuje pravideln\u00e9 aktualizace a technickou podporu.<\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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                            Edice a cenov\u00e9 modely<\/span><\/b>\u00a0<\/span><\/p>

                            ServiceDesk Plus je dostupn\u00fd ve t\u0159ech edic\u00edch:<\/span>\u00a0<\/span><\/p>

                            • Standardn\u00ed edice<\/span><\/b> \u2013 z\u00e1kladn\u00ed funkce pro spr\u00e1vu incident\u016f a samoobslu\u017en\u00fd port\u00e1l. Vhodn\u00e9 pro men\u0161\u00ed IT t\u00fdmy.<\/span>\u00a0<\/span><\/li><\/ul>
                              • Profesion\u00e1ln\u00ed edice<\/span><\/b> \u2013 obsahuje nav\u00edc spr\u00e1vu aktiv a n\u00e1kupu. Pro rostouc\u00ed firmy.<\/span>\u00a0<\/span><\/li><\/ul>
                                • Enterprise edice<\/span><\/b> \u2013 nejkomplexn\u011bj\u0161\u00ed varianta se spr\u00e1vou zm\u011bn, projekt\u016f a CMDB (datab\u00e1ze konfigurac\u00ed).<\/span>\u00a0<\/span><\/li><\/ul>

                                  Cena z\u00e1vis\u00ed na po\u010dtu technik\u016f a po\u010dtu spravovan\u00fdch za\u0159\u00edzen\u00ed, p\u0159i\u010dem\u017e k dispozici jsou flexibiln\u00ed licen\u010dn\u00ed modely.<\/span>\u00a0<\/span><\/p>

                                  \u00a0<\/span><\/p>

                                  P\u0159\u00ednosy pro firmy<\/span><\/b>\u00a0<\/span><\/p>

                                  Zaveden\u00ed ServiceDesk Plus p\u0159in\u00e1\u0161\u00ed firm\u00e1m \u0159adu v\u00fdhod:<\/span>\u00a0<\/span><\/p>

                                  • Vy\u0161\u0161\u00ed efektivita<\/span><\/b>: Automatizace a um\u011bl\u00e1 inteligence odstra\u0148uj\u00ed rutinn\u00ed \u00fakoly a zrychluj\u00ed pr\u00e1ci IT t\u00fdm\u016f.<\/span>\u00a0<\/span><\/li><\/ul>
                                    • Lep\u0161\u00ed u\u017eivatelsk\u00e1 zku\u0161enost<\/span><\/b>: Rychl\u00e1 odezva, samoobslu\u017en\u00e9 mo\u017enosti a p\u0159ehledn\u00fd port\u00e1l zvy\u0161uj\u00ed spokojenost zam\u011bstnanc\u016f.<\/span>\u00a0<\/span><\/li><\/ul>
                                      • \u00daspora n\u00e1klad\u016f<\/span><\/b>: D\u00edky efektivn\u00ed spr\u00e1v\u011b majetku a sn\u00ed\u017een\u00ed prostoj\u016f doch\u00e1z\u00ed k v\u00fdrazn\u00fdm finan\u010dn\u00edm \u00faspor\u00e1m.<\/span>\u00a0<\/span><\/li><\/ul>
                                        • \u0160k\u00e1lovatelnost<\/span><\/b>: Platforma roste spolu s firmou \u2013 od mal\u00e9ho t\u00fdmu a\u017e po velkou korporaci.<\/span>\u00a0<\/span><\/li><\/ul>

                                          \u00a0<\/span><\/p>

                                          Z\u00e1v\u011br<\/span><\/b>\u00a0<\/span><\/p>

                                          ServiceDesk Plus od ManageEngine je siln\u00fd a univerz\u00e1ln\u00ed n\u00e1stroj, kter\u00fd pom\u00e1h\u00e1 firm\u00e1m zefektivnit spr\u00e1vu IT slu\u017eeb, zlep\u0161it komunikaci s u\u017eivateli a sn\u00ed\u017eit n\u00e1klady. Nab\u00edz\u00ed modern\u00ed rozhran\u00ed, automatizaci \u0159\u00edzenou AI, mo\u017enosti p\u0159izp\u016fsoben\u00ed a integraci se st\u00e1vaj\u00edc\u00edmi syst\u00e9my. A\u0165 u\u017e pot\u0159ebujete zvl\u00e1dnout des\u00edtky po\u017eadavk\u016f m\u011bs\u00ed\u010dn\u011b, nebo spravujete rozs\u00e1hlou infrastrukturu s tis\u00edci za\u0159\u00edzen\u00ed, ServiceDesk Plus v\u00e1m pom\u016f\u017ee udr\u017eet IT pod kontrolou \u2013 spolehliv\u011b a efektivn\u011b.<\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                                          ServiceDesk Plus od ManageEngine: Kompletn\u00ed \u0159e\u0161en\u00ed pro IT servisn\u00ed \u0159\u00edzen\u00ed ServiceDesk Plus od spole\u010dnosti ManageEngine je komplexn\u00ed \u0159e\u0161en\u00ed pro spr\u00e1vu IT slu\u017eeb (ITSM), navr\u017een\u00e9 pro zjednodu\u0161en\u00ed IT operac\u00ed a zlep\u0161en\u00ed kvality poskytovan\u00fdch slu\u017eeb v organizac\u00edch. D\u00edky rozs\u00e1hl\u00e9mu souboru funkc\u00ed \u2013 v\u010detn\u011b spr\u00e1vy incident\u016f, sledov\u00e1n\u00ed majetku a automatizace \u0159\u00edzen\u00e9 um\u011blou inteligenc\u00ed \u2013 umo\u017e\u0148uje ServiceDesk Plus IT […]<\/p>\n","protected":false},"author":69,"featured_media":103954,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","om_disable_all_campaigns":false,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_links_to":"","_links_to_target":""},"categories":[274,289],"tags":[348],"acf":[],"aioseo_notices":[],"yoast_head":"\nServiceDesk Plus od ManageEngine: Kompletn\u00ed \u0159e\u0161en\u00ed pro IT servisn\u00ed \u0159\u00edzen\u00ed - MWT Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/i.mwtsolutions.eu\/cs\/novinky\/servicedesk-plus-od-manageengine-kompletni-reseni-pro-it-servisni-rizeni\/\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ServiceDesk Plus od ManageEngine: Kompletn\u00ed \u0159e\u0161en\u00ed pro IT servisn\u00ed \u0159\u00edzen\u00ed - MWT Solutions\" \/>\n<meta property=\"og:description\" content=\"ServiceDesk Plus od ManageEngine: Kompletn\u00ed \u0159e\u0161en\u00ed pro IT servisn\u00ed \u0159\u00edzen\u00ed ServiceDesk Plus od spole\u010dnosti ManageEngine je komplexn\u00ed \u0159e\u0161en\u00ed pro spr\u00e1vu IT slu\u017eeb (ITSM), navr\u017een\u00e9 pro zjednodu\u0161en\u00ed IT operac\u00ed a zlep\u0161en\u00ed kvality poskytovan\u00fdch slu\u017eeb v organizac\u00edch. 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