{"id":105751,"date":"2025-12-15T16:43:39","date_gmt":"2025-12-15T15:43:39","guid":{"rendered":"https:\/\/mwtsolutions.eu\/?p=105751"},"modified":"2025-12-16T09:50:52","modified_gmt":"2025-12-16T08:50:52","slug":"budovani-skutecne-it-analyticke-vrstvy-s-manageengine-analytics-plus","status":"publish","type":"post","link":"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/budovani-skutecne-it-analyticke-vrstvy-s-manageengine-analytics-plus\/","title":{"rendered":"Budov\u00e1n\u00ed skute\u010dn\u00e9 IT analytick\u00e9 vrstvy s ManageEngine Analytics Plus"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"105751\" class=\"elementor elementor-105751\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3fca10a elementor-section-boxed elementor-section-height-default elementor-section-height-default force-full-width-no\" data-id=\"3fca10a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e5ceea5\" data-id=\"e5ceea5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-03f721d elementor-widget elementor-widget-text-editor\" data-id=\"03f721d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Kdy\u017e IT t\u00fdmy poprv\u00e9 uvid\u00ed <a href=\"https:\/\/i.mwtsolutions.eu\/cs\/produkty\/itsm\/analytics-plus\/\">Analytics Plus<\/a>, \u010dasto si \u0159eknou: \u201eReporty u\u017e ve sv\u00fdch n\u00e1stroj\u00edch m\u00e1me. Pro\u010d pot\u0159ebujeme je\u0161t\u011b tohle?\u201c<\/p><p>Hlavn\u00ed my\u0161lenka je jednoduch\u00e1: Analytics Plus nen\u00ed jen o reportech. Je to analytick\u00e1 vrstva pro cel\u00e9 va\u0161e IT prost\u0159ed\u00ed. P\u0159iv\u00e1d\u00ed data z mnoha IT n\u00e1stroj\u016f na jedno m\u00edsto, abyste mohli odpov\u00eddat na ot\u00e1zky, na kter\u00e9 \u017e\u00e1dn\u00fd jednotliv\u00fd n\u00e1stroj s\u00e1m odpov\u011bd\u011bt neum\u00ed.<\/p><p>Tento \u010dl\u00e1nek je ur\u010den z\u00e1kazn\u00edk\u016fm, kte\u0159\u00ed u\u017e Analytics Plus pou\u017e\u00edvaj\u00ed (nebo ho pl\u00e1nuj\u00ed) a cht\u011bj\u00ed ho navrhnout jako plnohodnotnou analytickou platformu, ne jen jako \u201ehezk\u00fd extra dashboard\u201c.<\/p><p>Probereme:<\/p><ol><li>Co Analytics Plus ve skute\u010dnosti je<\/li><li>Pro\u010d za\u010d\u00ednat ot\u00e1zkami, a ne tabulkami<\/li><li>T\u0159i hlavn\u00ed oblasti dashboard\u016f, kter\u00e9 m\u00e1 smysl budovat<\/li><li>Obnovu dat, v\u00fdkon a kvalitu dat<\/li><li>Sd\u00edlen\u00ed a governance (kdo co vid\u00ed)<\/li><li>Vyu\u017eit\u00ed AI a dotaz\u016f v p\u0159irozen\u00e9m jazyce<\/li><li>Z\u00e1v\u011bre\u010dn\u00fd checklist pro dob\u0159e nastaven\u00e9 Analytics Plus<\/li><\/ol><p>Nejsou tu rollout pl\u00e1ny, jen koncepty, kter\u00e9 si m\u016f\u017eete p\u0159izp\u016fsobit vlastn\u00edmu prost\u0159ed\u00ed.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-59d3dcc elementor-section-boxed elementor-section-height-default elementor-section-height-default force-full-width-no\" data-id=\"59d3dcc\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ad831f7\" data-id=\"ad831f7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a89384a elementor-widget elementor-widget-heading\" data-id=\"a89384a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Co Analytics Plus ve skute\u010dnosti je<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ee45e7 elementor-widget elementor-widget-text-editor\" data-id=\"1ee45e7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Z pohledu produktu je Analytics Plus BI (business intelligence) platforma zam\u011b\u0159en\u00e1 na IT.<\/p><p>Jednodu\u0161e \u0159e\u010deno v\u00e1m pom\u00e1h\u00e1:<\/p><ul><li>Stahovat data z mnoha zdroj\u016f: IT n\u00e1stroj\u016f, soubor\u016f, datab\u00e1z\u00ed, cloudov\u00fdch aplikac\u00ed a produkt\u016f ManageEngine.<\/li><li>Propojovat datov\u00e9 sady mezi sebou (definovat vztahy mezi tabulkami).<\/li><li>Stav\u011bt reporty a dashboardy pomoc\u00ed drag-and-drop.<\/li><li>Obnovovat data podle pl\u00e1nu a pos\u00edlat reporty e-mailem nebo jako alerty.<\/li><li>Pokl\u00e1dat dotazy v b\u011b\u017en\u00e9m jazyce pomoc\u00ed vestav\u011bn\u00fdch AI funkc\u00ed.<\/li><\/ul><p>Mnoho z\u00e1kazn\u00edk\u016f propojuje <a href=\"https:\/\/i.mwtsolutions.eu\/cs\/produkty\/itsm\/analytics-plus\/\">Analytics Plus<\/a> s produkty jako <a href=\"https:\/\/i.mwtsolutions.eu\/cs\/produkty\/itsm\/servicedesk-plus\/\">ServiceDesk Plus<\/a>, ServiceDesk Plus Cloud, ServiceDesk Plus MSP, <a href=\"https:\/\/i.mwtsolutions.eu\/cs\/produkty\/monitoring-it\/opmanager\/\">OpManager<\/a>, <a href=\"https:\/\/i.mwtsolutions.eu\/cs\/produkty\/monitoring-it\/applications-manager\/\">Applications Manager<\/a>, <a href=\"https:\/\/i.mwtsolutions.eu\/cs\/produkty\/unified-endpoint-management\/endpoint-central\/\">Endpoint Central<\/a>, <a href=\"https:\/\/i.mwtsolutions.eu\/cs\/produkty\/itsm\/assetexplorer\/\">AssetExplorer<\/a> a dal\u0161\u00edmi. D\u00edky tomu se Analytics Plus stane jedn\u00edm m\u00edstem, kde vid\u00edte data nap\u0159\u00ed\u010d cel\u00fdm IT prost\u0159ed\u00edm.<\/p><p>Kl\u00ed\u010dov\u00e1 my\u0161lenka tedy je: Analytics Plus je \u201ejeden zdroj pravdy\u201c pro IT data, ne jen dal\u0161\u00ed n\u00e1stroj na reporty jednoho produktu.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5469498 elementor-section-boxed elementor-section-height-default elementor-section-height-default force-full-width-no\" data-id=\"5469498\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d0ce273\" data-id=\"d0ce273\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bbaf457 elementor-widget elementor-widget-heading\" data-id=\"bbaf457\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Za\u010d\u00ednejte ot\u00e1zkami, ne tabulkami<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd93006 elementor-widget elementor-widget-text-editor\" data-id=\"cd93006\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>\u010cast\u00e1 chyba vypad\u00e1 takto: \u201eP\u0159ipojme <a href=\"https:\/\/i.mwtsolutions.eu\/cs\/produkty\/itsm\/servicedesk-plus\/\">ServiceDesk Plus<\/a> do <a href=\"https:\/\/i.mwtsolutions.eu\/cs\/produkty\/itsm\/analytics-plus\/\">Analytics Plus<\/a> a uvid\u00edme, jak\u00e9 reporty z toho vypadnou. \u201cN\u011bjakou rychlou hodnotu to p\u0159inese, ale nevyu\u017eije to pln\u00fd potenci\u00e1l platformy.<\/p><p>Lep\u0161\u00ed p\u0159\u00edstup je: Za\u010dn\u011bte ot\u00e1zkami z byznysu a IT. A\u017e pak navrhujte datov\u00fd model a dashboardy tak, aby na tyto ot\u00e1zky odpov\u00eddaly.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ca0cd06 elementor-section-boxed elementor-section-height-default elementor-section-height-default force-full-width-no\" data-id=\"ca0cd06\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4c60b69\" data-id=\"4c60b69\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-754a9a1 elementor-widget elementor-widget-text-editor\" data-id=\"754a9a1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Sb\u00edrejte re\u00e1ln\u00e9 ot\u00e1zky od stakeholder\u016f<\/strong><\/p><p>Mluvte s lidmi, kte\u0159\u00ed vlastn\u00ed procesy a slu\u017eby: vedouc\u00ed service desku, \u0161\u00e9f infrastruktury, bezpe\u010dnostn\u00ed mana\u017eer, vlastn\u00edci aplikac\u00ed atd. Zeptejte se jich: \u201eNa jak\u00e9 ot\u00e1zky dnes neum\u00edme odpov\u011bd\u011bt, nebo um\u00edme jen p\u0159es Excel?\u201c<\/p><p>P\u0159\u00edklady dobr\u00fdch \u201ecross-tool\u201c ot\u00e1zek:<\/p><ul><li>Kter\u00e9 slu\u017eby generuj\u00ed nejv\u00edce tiket\u016f a z\u00e1rove\u0148 nejv\u00edce v\u00fdpadk\u016f?<br \/>(Pot\u0159ebujete data ze <a href=\"https:\/\/i.mwtsolutions.eu\/cs\/produkty\/itsm\/servicedesk-plus\/\">ServiceDesk Plus<\/a> a monitoringu, nap\u0159. <a href=\"https:\/\/i.mwtsolutions.eu\/cs\/produkty\/monitoring-it\/opmanager\/\">OpManager<\/a> nebo <a href=\"https:\/\/i.mwtsolutions.eu\/cs\/produkty\/monitoring-it\/applications-manager\/\">Applications Manager<\/a>.)<\/li><li>Kter\u00e9 lokality maj\u00ed n\u00edzk\u00fd patch compliance a z\u00e1rove\u0148 vysok\u00fd po\u010det incident\u016f?<br \/>(Pot\u0159ebujete <a href=\"https:\/\/i.mwtsolutions.eu\/cs\/produkty\/unified-endpoint-management\/endpoint-central\/\">Endpoint Central<\/a>, <a href=\"https:\/\/i.mwtsolutions.eu\/cs\/produkty\/itsm\/servicedesk-plus\/\">ServiceDesk Plus<\/a> a p\u0159\u00edpadn\u011b CMDB nebo data z <a href=\"https:\/\/i.mwtsolutions.eu\/cs\/produkty\/itsm\/assetexplorer\/\">AssetExploreru<\/a>.)<\/li><li>Dost\u00e1vaj\u00ed VIP u\u017eivatel\u00e9 rychlej\u0161\u00ed reakci a vy\u0159e\u0161en\u00ed ne\u017e ostatn\u00ed?<br \/>(Pot\u0159ebujete data o ticketech, o u\u017eivatel\u00edch \u2013 odd\u011blen\u00ed, VIP p\u0159\u00edznak \u2013 a data o SLA.)<\/li><\/ul><p>Pro ka\u017edou ot\u00e1zku si zapi\u0161te, z jak\u00fdch n\u00e1stroj\u016f a jak\u00fd typ dat budete pot\u0159ebovat.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-94c838c elementor-widget elementor-widget-text-editor\" data-id=\"94c838c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Namapujte ot\u00e1zky na tabulky a pole<\/strong><\/p><p>V Analytics Plus jsou importovan\u00e1 data ulo\u017eena v tabulk\u00e1ch se sloupci (poli). Ka\u017ed\u00e1 integrace (nap\u0159. ServiceDesk Plus) p\u0159in\u00e1\u0161\u00ed n\u011bkolik tabulek, jako Requests (po\u017eadavky), Technicians (technici), Departments (odd\u011blen\u00ed) atd. Pro ka\u017edou ot\u00e1zku si ur\u010dete:<\/p><ul><li>Hlavn\u00ed \u201efaktovou\u201c tabulku<br \/>Nap\u0159\u00edklad Requests ze service desku, Alarms z monitoringu, Patches z endpoint managementu.<\/li><li>Souvisej\u00edc\u00ed \u201elookup\u201c tabulky<br \/>Nap\u0159\u00edklad Technicians, Users, Sites, Departments, Assets, Services, Changes.<\/li><li>Kl\u00ed\u010dov\u00e1 pole pro joiny a filtry<br \/>ID ticketu, ID za\u0159\u00edzen\u00ed, lokalita\/site, odd\u011blen\u00ed, kategorie, priorita, stav, \u010das vytvo\u0159en\u00ed, \u010das vy\u0159e\u0161en\u00ed atd.<\/li><\/ul><p>Kdy\u017e si toto mapov\u00e1n\u00ed ud\u011bl\u00e1te p\u0159edem, pr\u00e1ce v Analytics Plus je mnohem jednodu\u0161\u0161\u00ed. Kdy\u017e to p\u0159esko\u010d\u00edte, str\u00e1v\u00edte spoustu \u010dasu opravou join\u016f a vzorc\u016f.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d19c0a7 elementor-widget elementor-widget-text-editor\" data-id=\"d19c0a7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Definujte vztahy v Analytics Plus<\/strong><\/p><p>Pak otev\u0159ete datov\u00fd model v Analytics Plus a nastavte vztahy mezi tabulkami.<\/p><p>Zjednodu\u0161en\u011b p\u0159em\u00fd\u0161lejte takto:<\/p><ul><li>Jedna hlavn\u00ed faktov\u00e1 tabulka: tikety, alarmy, patche nebo podobn\u00e1 ud\u00e1lostn\u00ed data.<\/li><li>N\u011bkolik lookup tabulek: u\u017eivatel\u00e9, za\u0159\u00edzen\u00ed, lokality, slu\u017eby, odd\u011blen\u00ed.<\/li><li>Ka\u017ed\u00fd vztah by m\u011bl b\u00fdt jasn\u011b \u201eone-to-many\u201c nebo \u201emany-to-one\u201c. Nap\u0159\u00edklad jedno odd\u011blen\u00ed m\u00e1 mnoho tiket\u016f; jedna lokalita m\u00e1 mnoho za\u0159\u00edzen\u00ed; jedno za\u0159\u00edzen\u00ed m\u016f\u017ee m\u00edt mnoho tiket\u016f.<\/li><\/ul><p>D\u00e1vejte pozor na to, aby:<\/p><ul><li>ID a kl\u00ed\u010de odpov\u00eddaly (nap\u0159. stejn\u00e9 ID za\u0159\u00edzen\u00ed v tabulce tiketu i v tabulce asset\u016f).<\/li><li>Nevznikaly zbyte\u010dn\u00e9 nebo kruhov\u00e9 joiny.<\/li><li>Ka\u017ed\u00e1 tabulka m\u011bla jasn\u00fd \u00fa\u010del (\u017e\u00e1dn\u00e9 duplicity).<\/li><\/ul><p>\u010cist\u00fd datov\u00fd model je z\u00e1klad pro jakoukoliv v\u00e1\u017en\u011b m\u00edn\u011bnou analytiku.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1b95d56 elementor-section-boxed elementor-section-height-default elementor-section-height-default force-full-width-no\" data-id=\"1b95d56\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-972dc8b\" data-id=\"972dc8b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3509129 elementor-widget elementor-widget-heading\" data-id=\"3509129\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Z\u00e1kladn\u00ed dashboardy pro IT provoz<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-624ee57 elementor-widget elementor-widget-text-editor\" data-id=\"624ee57\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Mo\u017enost\u00ed dashboard\u016f je nekone\u010dn\u011b, ale t\u00e9m\u011b\u0159 ka\u017ed\u00fd vysp\u011blej\u0161\u00ed IT t\u00fdm t\u011b\u017e\u00ed minim\u00e1ln\u011b ze t\u0159\u00ed hlavn\u00edch oblast\u00ed:<\/p><ol><li>Spolehlivost service desku<\/li><li>Soulad a rizika na koncov\u00fdch za\u0159\u00edzen\u00edch<\/li><li>Zdrav\u00ed s\u00edt\u011b a aplikac\u00ed<\/li><\/ol><p>Tyto koncepty si m\u016f\u017eete roz\u0161\u00ed\u0159it a p\u0159izp\u016fsobit podle sv\u00e9ho prost\u0159ed\u00ed.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-da08265 elementor-section-boxed elementor-section-height-default elementor-section-height-default force-full-width-no\" data-id=\"da08265\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a9e930c\" data-id=\"a9e930c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d499eb3 elementor-widget elementor-widget-text-editor\" data-id=\"d499eb3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Dashboard spolehlivosti service desku<\/strong><\/p><p>C\u00edl: Vid\u011bt, zda je v\u00e1\u0161 service\/help desk spolehliv\u00fd, rychl\u00fd a p\u0159edv\u00eddateln\u00fd.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f356a18 elementor-widget elementor-widget-image\" data-id=\"f356a18\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" width=\"1912\" height=\"933\" src=\"https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2025\/12\/SDP-Dash-1.png\" class=\"attachment-full size-full wp-image-105759\" alt=\"\" srcset=\"https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2025\/12\/SDP-Dash-1.png 1912w, https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2025\/12\/SDP-Dash-1-300x146.png 300w, https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2025\/12\/SDP-Dash-1-1024x500.png 1024w, https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2025\/12\/SDP-Dash-1-768x375.png 768w, https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2025\/12\/SDP-Dash-1-1536x750.png 1536w\" sizes=\"(max-width: 1912px) 100vw, 1912px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2174d8a elementor-section-boxed elementor-section-height-default elementor-section-height-default force-full-width-no\" data-id=\"2174d8a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0380d2e\" data-id=\"0380d2e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1b8016d elementor-widget elementor-widget-text-editor\" data-id=\"1b8016d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Zdroje dat:<\/p><ul><li>ServiceDesk Plus (on-prem nebo cloud) nebo ServiceDesk Plus MSP.<\/li><li>Voliteln\u011b dal\u0161\u00ed zdroje (nap\u0159. HR syst\u00e9m nebo CMDB), pokud chcete v\u00edce kontextu.<\/li><\/ul><p>Kl\u00ed\u010dov\u00e9 metriky (v jednoduch\u00e9 logice):<\/p><ul><li>V\u00fdvoj po\u010dtu vytvo\u0159en\u00fdch vs. vy\u0159e\u0161en\u00fdch tiket\u016f v \u010dase<br \/>Zobrazte po dnech nebo t\u00fddnech. Sledujte rozd\u00edl mezi vytvo\u0159en\u00fdmi a vy\u0159e\u0161en\u00fdmi tikety a zjist\u011bte, zda backlog roste, nebo se zmen\u0161uje.<\/li><li>Soulad se SLA<br \/>Procento tiket\u016f, kde \u010das vy\u0159e\u0161en\u00ed nastal p\u0159ed nebo v \u010dase SLA due time. M\u016f\u017eete zobrazit podle slu\u017eby, lokality, priority nebo technika.<\/li><li>M\u00edra op\u011btovn\u00e9ho otev\u0159en\u00ed (reopen rate)<br \/>Po\u010det znovu otev\u0159en\u00fdch tiket\u016f d\u011blen\u00fd po\u010dtem vy\u0159e\u0161en\u00fdch tiket\u016f. Vysok\u00e1 hodnota m\u016f\u017ee ukazovat na nekvalitn\u00ed \u0159e\u0161en\u00ed nebo \u0161patnou komunikaci.<\/li><li>Vy\u0159e\u0161en\u00ed p\u0159i prvn\u00edm kontaktu<br \/>Tikety vy\u0159e\u0161en\u00e9 p\u0159i prvn\u00ed odpov\u011bdi, bez dal\u0161\u00edho reopen. Ukazuje, kolik probl\u00e9m\u016f je vy\u0159\u00edzeno rychle, bez dlouh\u00e9 ping-pong komunikace.<\/li><li>U\u017eite\u010dn\u00e9 rozpadov\u00e9 pohledy:<br \/>Podle kategorie, podkategorie nebo slu\u017eby<br \/>Pom\u00e1h\u00e1 vid\u011bt, kter\u00e9 slu\u017eby nebo typy probl\u00e9m\u016f jsou \u201ehlu\u010dn\u00e9\u201c a vy\u017eaduj\u00ed problem management.<\/li><li>Podle technika nebo skupiny<br \/>Ukazuje vyt\u00ed\u017een\u00ed, v\u00fdkonnost a oblasti, kde t\u00fdm m\u016f\u017ee pot\u0159ebovat podporu nebo \u0161kolen\u00ed.<\/li><li>Podle lokality, zem\u011b nebo byznys jednotky<br \/>P\u0159ekl\u00e1d\u00e1 IT metriky do jazyka byznysu, aby mana\u017ee\u0159i vid\u011bli dopad na \u201esvou\u201c \u010d\u00e1st firmy.<\/li><\/ul><blockquote><p>Pokro\u010dil\u00e1, ale st\u00e1le \u010diteln\u00e1 vylep\u0161en\u00ed:<\/p><\/blockquote><ul><li>Pou\u017e\u00edvejte pracovn\u00ed (business) hodiny vs. kalend\u00e1\u0159n\u00ed hodiny pro reakci a vy\u0159e\u0161en\u00ed. Pracovn\u00ed hodiny ukazuj\u00ed re\u00e1ln\u00fd pracovn\u00ed \u010das; kalend\u00e1\u0159n\u00ed hodiny celkovou prodlevu z pohledu u\u017eivatele.<\/li><li>P\u0159idejte VIP p\u0159\u00edznak z tabulky u\u017eivatel\u016f a porovnejte v\u00fdkon SLA pro VIP u\u017eivatele vs. ostatn\u00ed. Pom\u016f\u017ee to ov\u011b\u0159it, zda kriti\u010dt\u00ed u\u017eivatel\u00e9 dost\u00e1vaj\u00ed zvl\u00e1\u0161tn\u00ed p\u00e9\u010di.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2ff876e elementor-section-boxed elementor-section-height-default elementor-section-height-default force-full-width-no\" data-id=\"2ff876e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-556ddf5\" data-id=\"556ddf5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ba04a76 elementor-widget elementor-widget-text-editor\" data-id=\"ba04a76\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Dashboard souladu a rizik koncov\u00fdch za\u0159\u00edzen\u00ed<\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c8cdda5 elementor-section-boxed elementor-section-height-default elementor-section-height-default force-full-width-no\" data-id=\"c8cdda5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1918d6d\" data-id=\"1918d6d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-83f7117 elementor-widget elementor-widget-image\" data-id=\"83f7117\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img width=\"1897\" height=\"933\" src=\"https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2025\/12\/EC-Dash-1.png\" class=\"attachment-full size-full wp-image-105756\" alt=\"\" srcset=\"https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2025\/12\/EC-Dash-1.png 1897w, https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2025\/12\/EC-Dash-1-300x148.png 300w, https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2025\/12\/EC-Dash-1-1024x504.png 1024w, https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2025\/12\/EC-Dash-1-768x378.png 768w, https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2025\/12\/EC-Dash-1-1536x755.png 1536w\" sizes=\"(max-width: 1897px) 100vw, 1897px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0cdc64d elementor-widget elementor-widget-text-editor\" data-id=\"0cdc64d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>C\u00edl: Vid\u011bt aktu\u00e1ln\u00ed riziko z pohledu koncov\u00fdch za\u0159\u00edzen\u00ed: chyb\u011bj\u00edc\u00ed patche, nepodporovan\u00e9 opera\u010dn\u00ed syst\u00e9my a slab\u00e9 bezpe\u010dnostn\u00ed nastaven\u00ed.<\/p><p>Zdroje dat:<\/p><ul><li><a href=\"https:\/\/i.mwtsolutions.eu\/cs\/produkty\/unified-endpoint-management\/endpoint-central\/\">Endpoint Central<\/a> nebo podobn\u00fd n\u00e1stroj pro endpoint management (stav patch\u016f, verze OS, stav agenta, \u010das posledn\u00edho kontaktu).<\/li><li><a href=\"https:\/\/i.mwtsolutions.eu\/cs\/produkty\/itsm\/servicedesk-plus\/\">ServiceDesk Plus<\/a> nebo jin\u00fd ticketovac\u00ed syst\u00e9m (incidenty souvisej\u00edc\u00ed s patchov\u00e1n\u00edm, antivirem, v\u00fdkonem atd.).<\/li><\/ul><p>Kl\u00ed\u010dov\u00e9 metriky:<\/p><ul><li>Patch compliance<p>Nap\u0159\u00edklad:<br \/>o Procento za\u0159\u00edzen\u00ed, kter\u00e1 maj\u00ed nainstalovan\u00e9 v\u0161echny bezpe\u010dnostn\u00ed patche za posledn\u00edch X dn\u00ed.<br \/>o Procento za\u0159\u00edzen\u00ed, kter\u00fdm chyb\u00ed alespo\u0148 jeden kritick\u00fd patch.<\/p><\/li><li>Seznam vysoce rizikov\u00fdch za\u0159\u00edzen\u00ed<br \/>Tabulka za\u0159\u00edzen\u00ed, kter\u00e1 spl\u0148uj\u00ed n\u011bkter\u00e9 z t\u011bchto pravidel:<br \/>o Maj\u00ed kritick\u00e9 zranitelnosti.<br \/>o B\u011b\u017e\u00ed na nepodporovan\u00e9m OS (nap\u0159. verze Windows bez roz\u0161\u00ed\u0159en\u00e9 podpory).<br \/>o Byla offline d\u00e9le ne\u017e zvolen\u00fd po\u010det dn\u00ed.<\/li><li>Incidenty vs. compliance<br \/>Nap\u0159.: spo\u010d\u00edtejte tikety t\u00fdkaj\u00edc\u00ed se nestabiln\u00edch nebo infikovan\u00fdch za\u0159\u00edzen\u00ed a zjist\u011bte, kolik z nich je z\u00e1rove\u0148 nekompatibiln\u00edch \/ nevyhovuj\u00edc\u00edch politik\u00e1m. D\u00edky tomu uvid\u00edte skute\u010dn\u00fd dopad \u0161patn\u00e9ho patchov\u00e1n\u00ed nebo chyb\u011bj\u00edc\u00edch kontrol.<\/li><\/ul><p>U\u017eite\u010dn\u00e9 rozpady:<\/p><ul><li>Podle lokality nebo site<br \/>Pom\u00e1h\u00e1 naj\u00edt pobo\u010dky s n\u00edzk\u00fdm patch compliance nebo velk\u00fdm po\u010dtem rizikov\u00fdch za\u0159\u00edzen\u00ed.<\/li><li>Podle byznys slu\u017eby nebo aplikace<br \/>Pokud m\u00e1te za\u0159\u00edzen\u00ed namapovan\u00e1 na slu\u017eby \u010di aplikace, m\u016f\u017eete vytvo\u0159it pohled \u201eriziko na slu\u017ebu\u201c.<\/li><li>Podle role za\u0159\u00edzen\u00ed<br \/>Servery, pracovn\u00ed stanice, pokladn\u00ed syst\u00e9my (POS), kiosky atd. Umo\u017en\u00ed v\u00e1m aplikovat jin\u00e9 prahy a priority pro r\u016fzn\u00e9 typy za\u0159\u00edzen\u00ed.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fbf665d elementor-section-boxed elementor-section-height-default elementor-section-height-default force-full-width-no\" data-id=\"fbf665d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4b88017\" data-id=\"4b88017\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2e2d1ae elementor-widget elementor-widget-text-editor\" data-id=\"2e2d1ae\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Dashboard zdrav\u00ed s\u00edt\u011b a aplikac\u00ed<\/strong><\/p><p>C\u00edl: Propojit monitorovac\u00ed data (s\u00ed\u0165, servery, aplikace) s tikety a zm\u011bnami a vid\u011bt cel\u00fd \u017eivotn\u00ed cyklus incident\u016f a v\u00fdpadk\u016f.<\/p><p>\u00a0<\/p><p>Zdroje dat:<\/p><ul><li>OpManager, Applications Manager nebo jin\u00e9 monitorovac\u00ed n\u00e1stroje (alarmy, performance eventy, dostupnost, odezvy).<\/li><li>ServiceDesk Plus nebo jin\u00fd ITSM n\u00e1stroj (incidenty a zm\u011bny).<\/li><li>Voliteln\u011b CMDB nebo asset data pro topologii a vlastnictv\u00ed.<\/li><\/ul><p>Kl\u00ed\u010dov\u00e9 metriky:<\/p><ul><li>Top za\u0159\u00edzen\u00ed nebo slu\u017eby podle po\u010dtu alarm\u016f<br \/>Ukazuje, kter\u00e9 komponenty jsou \u201ehlu\u010dn\u00e9\u201c a zp\u016fsobuj\u00ed alert fatigue.<\/li><li>Dostupnost a v\u00fdpadky<br \/>Procento uptime a celkov\u00e1 doba v\u00fdpadk\u016f v dan\u00e9m obdob\u00ed. M\u016f\u017eete zobrazovat podle za\u0159\u00edzen\u00ed, slu\u017eby nebo lokality.<\/li><li>Mean Time To Repair (MTTR)<br \/>Pr\u016fm\u011brn\u00e1 doba od prvn\u00edho alarmu do pln\u00e9ho obnoven\u00ed slu\u017eby. M\u016f\u017eete m\u011b\u0159it podle slu\u017eby, lokality nebo t\u00fdmu.<\/li><li>Mean Time To Ticket (MTTI)<br \/>\u010cas od vzniku alarmu do vytvo\u0159en\u00ed incidentn\u00edho ticketu. Ukazuje, jak rychle se monitorovac\u00ed eventy m\u011bn\u00ed na ofici\u00e1ln\u00ed z\u00e1znamy a workflow.<\/li><li>Dopad zm\u011bn (Change impact)<br \/>Po\u010det alarm\u016f a incident\u016f v hodin\u00e1ch nebo dnech po proveden\u00ed zm\u011bny. Odhal\u00ed rizikov\u00e9 zm\u011bny a pom\u00e1h\u00e1 zlep\u0161ovat change management.<\/li><\/ul><p>U\u017eite\u010dn\u00e9 pohledy:<\/p><ul><li>Kombinovan\u00e1 \u010dasov\u00e1 osa<br \/>Graf, kde jsou na jedn\u00e9 \u010dasov\u00e9 ose alarmy, tikety i zm\u011bny. Snadno pak uvid\u00edte, zda v\u00fdpadek n\u00e1sledoval po zm\u011bn\u011b, nebo zda alarmy b\u011b\u017eely dlouho p\u0159ed otev\u0159en\u00edm ticketu.<\/li><li>Mapa zdrav\u00ed lokalit<br \/>Jednoduch\u00e1 tabulka nebo vizualizace, kde je ka\u017ed\u00e1 lokalita ozna\u010dena jako zelen\u00e1\/\u017elut\u00e1\/\u010derven\u00e1 podle dostupnosti, po\u010dtu alarm\u016f a incident\u016f.<\/li><li>\u201eFlapping\u201c za\u0159\u00edzen\u00ed<br \/>Seznam za\u0159\u00edzen\u00ed, kter\u00e1 \u010dasto p\u0159ech\u00e1zej\u00ed mezi stavem up\/down. Zp\u016fsobuj\u00ed \u0161um v alarmech a mohou zakr\u00fdvat skute\u010dn\u00e9 probl\u00e9my.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-95fd895 elementor-section-boxed elementor-section-height-default elementor-section-height-default force-full-width-no\" data-id=\"95fd895\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-55b599d\" data-id=\"55b599d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6ab2feb elementor-widget elementor-widget-heading\" data-id=\"6ab2feb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Obnova dat, v\u00fdkon a kvalita dat<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0c639c0 elementor-section-boxed elementor-section-height-default elementor-section-height-default force-full-width-no\" data-id=\"0c639c0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-60e7ce0\" data-id=\"60e7ce0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-26960ef elementor-widget elementor-widget-text-editor\" data-id=\"26960ef\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Kr\u00e1sn\u00fd dashboard se star\u00fdmi nebo \u0161patn\u00fdmi daty je hor\u0161\u00ed ne\u017e \u017e\u00e1dn\u00fd dashboard. Pro v\u00e1\u017en\u00e9 pou\u017eit\u00ed mus\u00edte navrhnout, jak se data p\u0159esouvaj\u00ed, obnovuj\u00ed a kontroluj\u00ed.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-762d123 elementor-section-boxed elementor-section-height-default elementor-section-height-default force-full-width-no\" data-id=\"762d123\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8af83fb\" data-id=\"8af83fb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7eb981c elementor-widget elementor-widget-text-editor\" data-id=\"7eb981c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Chytr\u00e1 obnova dat<\/strong><\/p><p>V Analytics Plus m\u016f\u017eete nastavit, jak \u010dasto se kter\u00fd zdroj dat obnovuje, a tak\u00e9 spou\u0161t\u011bt obnovu ru\u010dn\u011b. Frekvenci volte podle toho, jak se dan\u00e1 data pou\u017e\u00edvaj\u00ed:<\/p><ul><li>Management a strategick\u00e9 dashboardy:<br \/>\u010casto sta\u010d\u00ed denn\u00ed nebo hodinov\u00e1 obnova. Tyto dashboardy ukazuj\u00ed trendy, ne realtime provoz.<\/li><li>Operativn\u00ed dashboardy (NOC, wallboardy na service desku):<br \/>M\u016f\u017eou pot\u0159ebovat refresh ka\u017ed\u00fdch p\u00e1r minut, pokud to velikost dat a prost\u0159ed\u00ed zvl\u00e1dne.<\/li><\/ul><p>Kde to jde, pou\u017e\u00edvejte inkrement\u00e1ln\u00ed import m\u00edsto pln\u00e9ho. Analytics Plus pak tah\u00e1 jen nov\u00e1 nebo zm\u011bn\u011bn\u00e1 data od posledn\u00edho b\u011bhu, co\u017e je rychlej\u0161\u00ed a m\u00e9n\u011b n\u00e1ro\u010dn\u00e9.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1d9446e elementor-section-boxed elementor-section-height-default elementor-section-height-default force-full-width-no\" data-id=\"1d9446e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0f1412d\" data-id=\"0f1412d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-acc446e elementor-widget elementor-widget-text-editor\" data-id=\"acc446e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Pr\u00e1ce s velk\u00fdm objemem dat<\/strong><\/p><p>Analytics Plus je navr\u017een\u00fd pro velk\u00e9 objemy dat z v\u00edce n\u00e1stroj\u016f, ale dobr\u00fd n\u00e1vrh je po\u0159\u00e1d d\u016fle\u017eit\u00fd.<\/p><p>Praktick\u00e9 tipy:<\/p><ul><li>Omezuje, kolik detailn\u00ed historie dr\u017e\u00edte v jednom workspace.<br \/>Nap\u0159\u00edklad pln\u00e9 detailn\u00ed tikety za 1\u20132 roky a star\u0161\u00ed data agregujte do m\u011bs\u00ed\u010dn\u00edch nebo kvart\u00e1ln\u00edch souhrnn\u00fdch tabulek.<\/li><li>Vyh\u00fdbejte se report\u016fm, kter\u00e9 spojuj\u00ed najednou mnoho obrovsk\u00fdch tabulek.<br \/>Rad\u011bji si ud\u011blejte mezitabule s p\u0159edagregovan\u00fdmi daty a na nich stavte dashboardy.<\/li><li>Pou\u017e\u00edvejte filtry v dashboardech.<br \/>Dejte u\u017eivatel\u016fm mo\u017enost filtrovat podle data, lokality, slu\u017eby nebo jin\u00fdch dimenz\u00ed, m\u00edsto aby se v\u017edy na\u010d\u00edtala \u201eve\u0161ker\u00e1 data\u201c.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-50c8025 elementor-section-boxed elementor-section-height-default elementor-section-height-default force-full-width-no\" data-id=\"50c8025\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-861d50f\" data-id=\"861d50f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ecf2d26 elementor-widget elementor-widget-text-editor\" data-id=\"ecf2d26\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Kvalita dat a \u201eData Health\u201c dashboard<\/strong><\/p><p>\u00a0<\/p><p>Kvalita dat nen\u00ed jen o technick\u00fdch chyb\u00e1ch. Pat\u0159\u00ed sem i chyb\u011bj\u00edc\u00ed pole, \u0161patn\u00e9 mapov\u00e1n\u00ed a nekonzistentn\u00ed pojmenov\u00e1n\u00ed. Analytics Plus m\u016f\u017eete pou\u017e\u00edt i na sledov\u00e1n\u00ed kvality dat samotn\u00e9.<\/p><p>\u00a0<\/p><p>N\u00e1pady na data health dashboard:<\/p><ul><li>Pro ka\u017ed\u00fd zdroj zobrazte \u010das posledn\u00ed \u00fasp\u011b\u0161n\u00e9 synchronizace a po\u010det naimportovan\u00fdch \u0159\u00e1dk\u016f.<\/li><li>Spo\u010d\u00edtejte tikety s chyb\u011bj\u00edc\u00ed kategori\u00ed, technikem nebo lokalitou\/site.<\/li><li>Spo\u010d\u00edtejte za\u0159\u00edzen\u00ed bez lokality, odd\u011blen\u00ed nebo p\u0159i\u0159azen\u00e9 slu\u017eby.<\/li><li>Zobrazte procento z\u00e1znam\u016f s neplatn\u00fdmi nebo pr\u00e1zdn\u00fdmi kl\u00ed\u010dov\u00fdmi poli.<\/li><\/ul><p>Tento dashboard obvykle pou\u017e\u00edv\u00e1 admin Analytics Plus nebo spr\u00e1vce dat (data steward). Pom\u00e1h\u00e1 naj\u00edt a opravit probl\u00e9my d\u0159\u00edve, ne\u017e se projev\u00ed v \u201ebyznys\u201c dashboardech pro management.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0b6c4b7 elementor-section-boxed elementor-section-height-default elementor-section-height-default force-full-width-no\" data-id=\"0b6c4b7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b984b8b\" data-id=\"b984b8b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-84385cf elementor-widget elementor-widget-heading\" data-id=\"84385cf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Sd\u00edlen\u00ed a governance: kdo co vid\u00ed<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a98477 elementor-widget elementor-widget-text-editor\" data-id=\"7a98477\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Jakmile se Analytics Plus stane kritick\u00fdm n\u00e1strojem, bude do n\u011bj cht\u00edt p\u0159\u00edstup mnoho lid\u00ed. Mus\u00edte proto navrhnout role a opr\u00e1vn\u011bn\u00ed tak, aby ka\u017ed\u00fd vid\u011bl jen to, co vid\u011bt m\u00e1.<\/p><p>Jednoduch\u00fd model rol\u00ed:<\/p><ul><li>Viewer<br \/>o Business mana\u017ee\u0159i a vlastn\u00edci slu\u017eeb.<br \/>o Mohou prohl\u00ed\u017eet dashboardy a filtrovat je, ale nemohou je m\u011bnit.<\/li><li>Analyst<br \/>o Vlastn\u00edci proces\u016f a \u201epower users\u201c z IT.<br \/>o Mohou vytv\u00e1\u0159et a upravovat reporty a dashboardy ve sd\u00edlen\u00fdch workspac\u00edch.<\/li><li>Admin<br \/>o Administr\u00e1to\u0159i Analytics Plus.<br \/>o Spravuj\u00ed zdroje dat, harmonogramy, workspace a p\u0159\u00edstupy u\u017eivatel\u016f.<\/li><\/ul><p>K tomu mo\u017en\u00e1 budete pot\u0159ebovat i zabezpe\u010den\u00ed na \u00farovni dat:<\/p><ul><li>Odd\u011blen\u00ed workspace<br \/>Nap\u0159\u00edklad jeden workspace pro obecn\u00fd IT provoz a zvl\u00e1\u0161\u0165 workspace pro bezpe\u010dnostn\u00ed eventy nebo data souvisej\u00edc\u00ed s HR.<\/li><li>Filtrov\u00e1n\u00ed na \u00farovni \u0159\u00e1dk\u016f (row-level security)<br \/>Omezuje p\u0159\u00edstup k z\u00e1znam\u016fm podle lokality, zem\u011b nebo odd\u011blen\u00ed. Nap\u0159\u00edklad region\u00e1ln\u00ed mana\u017eer vid\u00ed jen tikety ze sv\u00e9ho regionu.<\/li><\/ul><p>Tento n\u00e1vrh by m\u011bl b\u00fdt v souladu s firemn\u00edmi politikami pro \u0159\u00edzen\u00ed p\u0159\u00edstupu, audit a ochranu soukrom\u00ed.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6aaeff2 elementor-section-boxed elementor-section-height-default elementor-section-height-default force-full-width-no\" data-id=\"6aaeff2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-820e772\" data-id=\"820e772\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c78a107 elementor-widget elementor-widget-heading\" data-id=\"c78a107\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">AI a dotazy v p\u0159irozen\u00e9m jazyce<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0895c16 elementor-widget elementor-widget-text-editor\" data-id=\"0895c16\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Jednou z nejsiln\u011bj\u0161\u00edch nov\u00fdch oblast\u00ed v Analytics Plus je mo\u017enost pokl\u00e1dat dotazy v p\u0159irozen\u00e9m jazyce.<\/p><p>U\u017eivatel m\u016f\u017ee napsat nap\u0159\u00edklad: \u201eShow open high-priority tickets by site for last 7 days\u201c<\/p><p>Analytics Plus se pokus\u00ed ot\u00e1zce porozum\u011bt, naj\u00edt spr\u00e1vn\u00e9 tabulky a pole a automaticky vytvo\u0159\u00ed report nebo graf.<\/p><p>\u00a0<\/p><p>To je obzvl\u00e1\u0161\u0165 u\u017eite\u010dn\u00e9 pro u\u017eivatele, kte\u0159\u00ed:<\/p><ul><li>V\u011bd\u00ed, co cht\u011bj\u00ed vid\u011bt, ale neum\u00ed postavit slo\u017eit\u00fd report.<\/li><li>Pot\u0159ebuj\u00ed rychl\u00e9 jednor\u00e1zov\u00e9 pohledy (ad-hoc dotazy).<\/li><li>Cht\u011bj\u00ed data prozkoum\u00e1vat, ani\u017e by \u010dekali na t\u00fdm reportingu.<\/li><\/ul><p>N\u011bkolik jednoduch\u00fdch pravidel pom\u016f\u017ee:<\/p><ul><li>Pi\u0161te srozumiteln\u00e9 ot\u00e1zky: uve\u010fte metriku (nap\u0159. po\u010det tiket\u016f), filtr (nap\u0159. otev\u0159en\u00e9, s vysokou prioritou) a dimenzi (nap\u0159. podle lokality\/site).<\/li><li>Kdy\u017e v\u00e1m n\u00e1stroj vygeneruje report, kter\u00fd se v\u00e1m l\u00edb\u00ed, ulo\u017ete si ho a ru\u010dn\u011b dolad\u011bte: popisky, vzorce, \u0159azen\u00ed, form\u00e1tov\u00e1n\u00ed.<\/li><li>Kl\u00ed\u010dov\u00e9 u\u017eivatele vytr\u00e9nujte v obou sm\u011brech: jak pokl\u00e1dat dobr\u00e9 ot\u00e1zky a jak upravovat \u010di opravovat AI-generovan\u00e9 reporty.<\/li><\/ul><p>AI funkce nenahrazuj\u00ed dobr\u00fd datov\u00fd model. Nejl\u00e9pe funguj\u00ed pr\u00e1v\u011b tehdy, kdy\u017e stoj\u00ed na \u010dist\u00e9m a dob\u0159e strukturovan\u00e9m datov\u00e9m modelu.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dcffbc2 elementor-section-boxed elementor-section-height-default elementor-section-height-default force-full-width-no\" data-id=\"dcffbc2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7546c74\" data-id=\"7546c74\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1d256b6 elementor-widget elementor-widget-heading\" data-id=\"1d256b6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Z\u00e1v\u011bre\u010dn\u00fd checklist<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2ba202 elementor-widget elementor-widget-text-editor\" data-id=\"d2ba202\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Tento checklist m\u016f\u017eete pou\u017e\u00edt jako rychl\u00fd p\u0159ehled, jak zral\u00e9 je va\u0161e prost\u0159ed\u00ed <a href=\"https:\/\/i.mwtsolutions.eu\/cs\/produkty\/itsm\/analytics-plus\/\">Analytics Plus<\/a>:<\/p><ul><li>M\u00e1me sepsan\u00e9 hlavn\u00ed IT a byznys ot\u00e1zky, na kter\u00e9 chceme odpov\u00eddat \u2013 ne jen seznam report\u016f, kter\u00e9 chceme p\u0159eklopit.<\/li><li>V\u00edme, jak\u00e9 zdroje dat a tabulky jsou pot\u0159eba pro ka\u017edou ot\u00e1zku.<\/li><li>M\u00e1me jasn\u00fd datov\u00fd model: faktov\u00e9 tabulky, lookup tabulky a \u010dist\u00e9 vztahy.<\/li><li>M\u00e1me alespo\u0148 t\u0159i z\u00e1kladn\u00ed dashboardy:<br \/>o Spolehlivost service desku<br \/>o Soulad a rizika na koncov\u00fdch za\u0159\u00edzen\u00edch<br \/>o Zdrav\u00ed s\u00edt\u011b a aplikac\u00ed<\/li><li>Obnovu dat m\u00e1me nastavenou s rozumn\u00fdmi harmonogramy pro ka\u017ed\u00fd zdroj.<\/li><li>M\u00e1me zp\u016fsob, jak sledovat kvalitu dat (nap\u0159. data health dashboard).<\/li><li>M\u00e1me definovan\u00e9 role a pravidla sd\u00edlen\u00ed a tato pravidla jsou v platform\u011b nastaven\u00e1.<\/li><li>Kl\u00ed\u010dov\u00ed u\u017eivatel\u00e9 v\u011bd\u00ed, jak pou\u017e\u00edvat AI a dotazy v p\u0159irozen\u00e9m jazyce pro rychl\u00e9 pr\u016fzkumy.<\/li><\/ul><p>Pokud pro v\u011bt\u0161inu t\u011bchto bod\u016f plat\u00ed \u201eano\u201c, pak <a href=\"https:\/\/i.mwtsolutions.eu\/cs\/produkty\/itsm\/analytics-plus\/\">Analytics Plus<\/a> jen \u201enepou\u017e\u00edv\u00e1te\u201c. Budujete skute\u010dnou IT analytickou vrstvu, kter\u00e1 m\u016f\u017ee podporovat rozhodov\u00e1n\u00ed nap\u0159\u00ed\u010d celou organizac\u00ed.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Kdy\u017e IT t\u00fdmy poprv\u00e9 uvid\u00ed Analytics Plus, \u010dasto si \u0159eknou: \u201eReporty u\u017e ve sv\u00fdch n\u00e1stroj\u00edch m\u00e1me. Pro\u010d pot\u0159ebujeme je\u0161t\u011b tohle?\u201c Hlavn\u00ed my\u0161lenka je jednoduch\u00e1: Analytics Plus nen\u00ed jen o reportech. Je to analytick\u00e1 vrstva pro cel\u00e9 va\u0161e IT prost\u0159ed\u00ed. P\u0159iv\u00e1d\u00ed data z mnoha IT n\u00e1stroj\u016f na jedno m\u00edsto, abyste mohli odpov\u00eddat na ot\u00e1zky, na kter\u00e9 [&hellip;]<\/p>\n","protected":false},"author":69,"featured_media":105833,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","om_disable_all_campaigns":false,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_links_to":"","_links_to_target":""},"categories":[274],"tags":[698],"acf":[],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Budov\u00e1n\u00ed skute\u010dn\u00e9 IT analytick\u00e9 vrstvy s ManageEngine Analytics Plus - MWT Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/budovani-skutecne-it-analyticke-vrstvy-s-manageengine-analytics-plus\/\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Budov\u00e1n\u00ed skute\u010dn\u00e9 IT analytick\u00e9 vrstvy s ManageEngine Analytics Plus - MWT Solutions\" \/>\n<meta property=\"og:description\" content=\"Kdy\u017e IT t\u00fdmy poprv\u00e9 uvid\u00ed Analytics Plus, \u010dasto si \u0159eknou: \u201eReporty u\u017e ve sv\u00fdch n\u00e1stroj\u00edch m\u00e1me. Pro\u010d pot\u0159ebujeme je\u0161t\u011b tohle?\u201c Hlavn\u00ed my\u0161lenka je jednoduch\u00e1: Analytics Plus nen\u00ed jen o reportech. Je to analytick\u00e1 vrstva pro cel\u00e9 va\u0161e IT prost\u0159ed\u00ed. P\u0159iv\u00e1d\u00ed data z mnoha IT n\u00e1stroj\u016f na jedno m\u00edsto, abyste mohli odpov\u00eddat na ot\u00e1zky, na kter\u00e9 [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/budovani-skutecne-it-analyticke-vrstvy-s-manageengine-analytics-plus\/\" \/>\n<meta property=\"og:site_name\" content=\"MWT Solutions\" \/>\n<meta property=\"article:published_time\" content=\"2025-12-15T15:43:39+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-16T08:50:52+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2025\/12\/CZ25_Analistics-Plus_artykul_na_www_1153x604.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1153\" \/>\n\t<meta property=\"og:image:height\" content=\"604\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Magdalena Izban\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Napsal(a)\" \/>\n\t<meta name=\"twitter:data1\" content=\"Magdalena Izban\" \/>\n\t<meta name=\"twitter:label2\" content=\"Odhadovan\u00e1 doba \u010dten\u00ed\" \/>\n\t<meta name=\"twitter:data2\" content=\"14 minut\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/budovani-skutecne-it-analyticke-vrstvy-s-manageengine-analytics-plus\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/budovani-skutecne-it-analyticke-vrstvy-s-manageengine-analytics-plus\/\"},\"author\":{\"name\":\"Magdalena Izban\",\"@id\":\"https:\/\/i.mwtsolutions.eu\/#\/schema\/person\/0ddbc621ee9b87f37564ea3958a2c93d\"},\"headline\":\"Budov\u00e1n\u00ed skute\u010dn\u00e9 IT analytick\u00e9 vrstvy s ManageEngine Analytics Plus\",\"datePublished\":\"2025-12-15T15:43:39+00:00\",\"dateModified\":\"2025-12-16T08:50:52+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/budovani-skutecne-it-analyticke-vrstvy-s-manageengine-analytics-plus\/\"},\"wordCount\":2883,\"publisher\":{\"@id\":\"https:\/\/i.mwtsolutions.eu\/#organization\"},\"keywords\":[\"Analytics Plus\"],\"articleSection\":[\"\u010cl\u00e1nky\"],\"inLanguage\":\"cs\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/budovani-skutecne-it-analyticke-vrstvy-s-manageengine-analytics-plus\/\",\"url\":\"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/budovani-skutecne-it-analyticke-vrstvy-s-manageengine-analytics-plus\/\",\"name\":\"Budov\u00e1n\u00ed skute\u010dn\u00e9 IT analytick\u00e9 vrstvy s ManageEngine Analytics Plus - 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