{"id":70186,"date":"2020-09-21T14:19:23","date_gmt":"2020-09-21T12:19:23","guid":{"rendered":"https:\/\/mwtsolutions.eu\/?p=70186"},"modified":"2023-10-05T10:52:21","modified_gmt":"2023-10-05T08:52:21","slug":"dostupny-service-desk-bez-kompromisu-je-tu-i-pro-vas","status":"publish","type":"post","link":"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/dostupny-service-desk-bez-kompromisu-je-tu-i-pro-vas\/","title":{"rendered":"Dostupn\u00fd service desk bez kompromisu je tu i pro v\u00e1s"},"content":{"rendered":"
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Ka\u017ed\u00e1 spole\u010dnost \u010dasem zjist\u00ed, \u017ee je nutn\u00e9 zlep\u0161it organizaci \u010dinnost\u00ed v r\u00e1mci IT podpory. Jedn\u00e1 se o z\u00e1kladn\u00ed k\u00e1men, na kter\u00e9m jsou z\u00e1visl\u00e9 i obchodn\u00ed rozhodov\u00e1n\u00ed spole\u010dnosti. Obt\u00ed\u017ee s kooperac\u00ed a udr\u017een\u00edm funk\u010dn\u00edho IT jsou nyn\u00ed mnohem aktu\u00e1ln\u011bj\u0161\u00ed, jeliko\u017e st\u00e1le v\u00edce jsme nuceni pracovat mimo firmu. Pokud neudr\u017e\u00edme tyto z\u00e1klady pevn\u00e9, oslab\u00ed to celou spole\u010dnost. Z\u00e1kladn\u00edm kamenem se zpravidla stane syst\u00e9m service desku (\u201eSD\u201c), kter\u00fd zaji\u0161\u0165uje podporu pro ITSM. V dne\u0161n\u00ed dob\u011b se vyu\u017e\u00edv\u00e1 pro procesy nejen v IT, ale lze jej uplatnit i do dal\u0161\u00edch firemn\u00edch oblast\u00ed.<\/p>\n

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S rozvahou levn\u011bji<\/h3>\n<\/div>\n
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Zku\u0161enost z\u00e1kazn\u00edk\u016f \u0159\u00edk\u00e1, \u017ee vybrat dostupn\u00fd service desk t\u00e9m\u011b\u0159 po jakoukoliv oraganizaci je velmi snadn\u00e9. V dne\u0161n\u00ed dob\u011b je snadn\u00e9 si naj\u00edt nejr\u016fzn\u011bj\u0161\u00ed SD syst\u00e9my. Jak si vybrat ten nejlep\u0161\u00ed pro v\u00e1s? Definujme si n\u011bkolik hodnot\u00edc\u00edch krit\u00e9ri\u00ed, kter\u00e9 v\u00e1m pomohou p\u0159i rozhodov\u00e1n\u00ed a zajist\u00ed dlouhodobou spokojenost:<\/p>\n

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  1. Ov\u011b\u0159en\u00fd syst\u00e9m a jeho stabilita<\/li>\n
  2. Cena<\/li>\n
  3. \u017d\u00e1dn\u00e9 z\u00e1mky<\/li>\n
  4. Osobn\u00ed zku\u0161enost s\u00a0u\u017e\u00edv\u00e1n\u00edm<\/li>\n<\/ol>\n<\/div>\n<\/div>\n
    \n

    Ov\u011b\u0159en\u00fd syst\u00e9m a jeho stabilita<\/h3>\n<\/div>\n
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    Z pohledu dlouhodob\u00e9 stability doporu\u010duji z v\u00fdb\u011bru vy\u0159adit syst\u00e9my, kter\u00e9 nemaj\u00ed stabiln\u00ed v\u00fdvoj\u00e1\u0159sk\u00e9 z\u00e1zem\u00ed. N\u011bkter\u00e9 i opensource \u0159e\u0161en\u00ed mohou poskytovat robustn\u00ed \u0159e\u0161en\u00ed, ale pokud zjist\u00edte, \u017ee za dal\u0161\u00ed 4 roky se jedn\u00e1 o syst\u00e9m, kter\u00fd nem\u00e1 podporu v\u00fdvoj\u00e1\u0159\u016f, t\u011b\u017eko budete zaji\u0161\u0165ovat jeho dal\u0161\u00ed bezpe\u010dnost a v\u00fdvoj. Z tohoto pohledu sledujte v\u00fdvoj dan\u00e9ho syst\u00e9mu a zda nejsou tyto body ohro\u017eeny.<\/p>\n<\/div>\n<\/div>\n

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    <\/div>\n

    Cena<\/h3>\n<\/div>\n
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    Jako obvykle se jedn\u00e1 o jedno z\u00a0nejd\u016fle\u017eit\u011bj\u0161\u00edch krit\u00e9ri\u00ed a podle zku\u0161enost\u00ed to nejz\u00e1sadn\u011bj\u0161\u00ed. Je jasn\u00e9, \u017ee syst\u00e9m mus\u00ed naj\u00edt takov\u00fd u\u017eitek, aby vynalo\u017een\u00e9 prost\u0159edky efektivn\u011b uspo\u0159il. K\u00a0tomu je nutn\u00e9 si uv\u011bdomit, \u017ee celkov\u00e1 cena je slo\u017eena z\u00a0pravidla ze t\u0159\u00ed \u010d\u00e1st\u00ed, tj. licence, implementace, provoz resp. podpora. Zjist\u011bte si, jak\u00e1 je cena va\u0161eho v\u00fdb\u011bru a kde lze u\u0161et\u0159it.<\/p>\n<\/div>\n<\/div>\n

    \n
    <\/div>\n

    \u017d\u00e1dn\u00e9 z\u00e1mky<\/h3>\n<\/div>\n
    \n
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    Vybran\u00fd syst\u00e9m lze po\u0159\u00eddit ur\u010dit\u011b velmi levn\u011b. Co v\u00e1s ale m\u016f\u017ee n\u00e1sledn\u011b p\u0159ekvapit je, \u017ee bez z\u00e1sahu dodavatele nejste schopni v\u00a0syst\u00e9mu dopl\u0148ovat dal\u0161\u00ed funkcionality a tedy \u0159e\u0161it rozvoj syst\u00e9mu. Tedy jste v\u00a0zajet\u00ed dodavatele a zde b\u00fdvaj\u00ed n\u011bkter\u00e9 syst\u00e9my velmi n\u00e1kladn\u00e9, a\u010dkoliv jejich po\u0159\u00edzen\u00ed je velmi levn\u00e9.<\/p>\n<\/div>\n<\/div>\n

    \n
    <\/div>\n

    Osobn\u00ed zku\u0161enost s u\u017e\u00edv\u00e1n\u00edm<\/h3>\n<\/div>\n
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    \n

    Nic nen\u00ed siln\u011bj\u0161\u00edho, ne\u017e osobn\u00ed zku\u0161enost. Zjist\u011bte si, zda je mo\u017en\u00e9 syst\u00e9m vyzkou\u0161et a kolik takov\u00e1 zkou\u0161ka stoj\u00ed. P\u0159\u00edpadn\u011b, zda je mo\u017en\u00e9 n\u011bjak\u00e9 jin\u00e9 demo. Jedin\u011b touto zkou\u0161kou si ov\u011b\u0159\u00edte, zda jste schopni takov\u00fd syst\u00e9m v\u00a0praxi skute\u010dn\u011b pou\u017e\u00edvat a jeho ovl\u00e1d\u00e1n\u00ed je u\u017eivatelsky dostupn\u00e9. Syst\u00e9m, kter\u00fd se nakonec nebude vyu\u017e\u00edvat je zma\u0159en\u00e1 investice.<\/p>\n<\/div>\n<\/div>\n

    \n
    <\/div>\n

    V\u0161e je na stole a bez \u0159e\u010d\u00ed<\/h3>\n<\/div>\n
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    \n

    P\u0159i va\u0161em v\u00fdb\u011bru nezapome\u0148te na \u0159e\u0161en\u00ed, kter\u00e9 nab\u00edz\u00ed ManageEngine. Jedn\u00e1 se o\u00a0ServiceDesk Plus<\/a>, kter\u00fd je komplexn\u00edm n\u00e1strojem pro podporu ITSM. Z\u00a0v\u00fd\u0161e uveden\u00fdch bod\u016f mohu potvrdit, \u017ee se jedn\u00e1 asi o nejv\u00edce dostupn\u00fd profesion\u00e1ln\u00ed n\u00e1stroj, kter\u00fd je z\u00a0pohledu implementace nejm\u00e9n\u011b rizikov\u00fd. Pro\u010d?<\/p>\n

      \n
    1. ManageEngine<\/a> jako stabiln\u00ed spole\u010dnost poskytuj\u00edc\u00ed IT \u0159e\u0161en\u00ed pro glob\u00e1ln\u00ed trh disponuje v\u00edce ne\u017e 2000 pracovn\u00edky. Syst\u00e9my z\u00edsk\u00e1vaj\u00ed \u0159adu ocen\u011bn\u00ed a certifik\u00e1t\u016f.<\/li>\n
    2. V\u0161echny oblasti cenotvorby, kter\u00e9 jsme si uvedli lze s\u00a0ManageEngine sn\u00ed\u017eit na minimum. Zjist\u011bte\u00a0v\u00edce p\u0159\u00edmo od na\u0161ich obchodn\u00edk\u016f<\/a>.<\/li>\n
    3. Ve\u0161ker\u00e1 dokumentace je dostupn\u00e1 online a d\u00edky velk\u00e9mu celosv\u011btov\u00e9mu z\u00e1jmu o tato \u0159e\u0161en\u00ed vznik\u00e1 i ve\u0159ejn\u00e1 komunita sd\u00edlej\u00edc\u00ed \u0159e\u0161en\u00ed. V\u017edy to m\u00e1te komplet, nic ned\u011bl\u00e1me nap\u016fl.<\/li>\n
    4. Pro ov\u011b\u0159en\u00ed m\u016f\u017eete vyu\u017e\u00edt\u00a0online demo<\/a>\u00a0ServiceDesku, zdarma PoC implementaci do va\u0161eho prost\u0159ed\u00ed a bezplatn\u00fdch 30 dn\u00ed na vyzkou\u0161en\u00ed bez z\u00e1vazk\u016f.<\/li>\n<\/ol>\n

      V\u00edce o n\u00e1stroji ServiceDesk Plus z\u00edsk\u00e1te tak\u00e9\u00a0p\u0159\u00edmo na str\u00e1nk\u00e1ch ManageEngine<\/a>.<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

      Ka\u017ed\u00e1 spole\u010dnost \u010dasem zjist\u00ed, \u017ee je nutn\u00e9 zlep\u0161it organizaci \u010dinnost\u00ed v r\u00e1mci IT podpory. Jedn\u00e1 se o z\u00e1kladn\u00ed k\u00e1men, na kter\u00e9m jsou z\u00e1visl\u00e9 i obchodn\u00ed rozhodov\u00e1n\u00ed spole\u010dnosti. Obt\u00ed\u017ee s kooperac\u00ed a udr\u017een\u00edm funk\u010dn\u00edho IT jsou nyn\u00ed mnohem aktu\u00e1ln\u011bj\u0161\u00ed, jeliko\u017e st\u00e1le v\u00edce jsme nuceni pracovat mimo firmu. Pokud neudr\u017e\u00edme tyto z\u00e1klady pevn\u00e9, oslab\u00ed to celou spole\u010dnost. […]<\/p>\n","protected":false},"author":20,"featured_media":70201,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","om_disable_all_campaigns":false,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_links_to":"","_links_to_target":""},"categories":[274],"tags":[351,352,350,349,348],"acf":[],"aioseo_notices":[],"yoast_head":"\nDostupn\u00fd service desk bez kompromisu je tu i pro v\u00e1s - MWT Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/dostupny-service-desk-bez-kompromisu-je-tu-i-pro-vas\/\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Dostupn\u00fd service desk bez kompromisu je tu i pro v\u00e1s - MWT Solutions\" \/>\n<meta property=\"og:description\" content=\"Ka\u017ed\u00e1 spole\u010dnost \u010dasem zjist\u00ed, \u017ee je nutn\u00e9 zlep\u0161it organizaci \u010dinnost\u00ed v r\u00e1mci IT podpory. 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Jedn\u00e1 se o z\u00e1kladn\u00ed k\u00e1men, na kter\u00e9m jsou z\u00e1visl\u00e9 i obchodn\u00ed rozhodov\u00e1n\u00ed spole\u010dnosti. Obt\u00ed\u017ee s kooperac\u00ed a udr\u017een\u00edm funk\u010dn\u00edho IT jsou nyn\u00ed mnohem aktu\u00e1ln\u011bj\u0161\u00ed, jeliko\u017e st\u00e1le v\u00edce jsme nuceni pracovat mimo firmu. Pokud neudr\u017e\u00edme tyto z\u00e1klady pevn\u00e9, oslab\u00ed to celou spole\u010dnost. 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