{"id":70187,"date":"2020-10-27T14:19:26","date_gmt":"2020-10-27T13:19:26","guid":{"rendered":"https:\/\/mwtsolutions.eu\/?p=70187"},"modified":"2023-10-05T11:06:34","modified_gmt":"2023-10-05T09:06:34","slug":"automatizace-podpory-s-jazykem-deluge-je-to-hracka","status":"publish","type":"post","link":"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/automatizace-podpory-s-jazykem-deluge-je-to-hracka\/","title":{"rendered":"Automatizace podpory? S jazykem Deluge je to hra\u010dka!"},"content":{"rendered":"<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<p>Pokud se rozm\u00fd\u0161l\u00edte, jak zefektivnit va\u0161e slu\u017eby, resp. pln\u011bn\u00ed va\u0161ich slu\u017eeb podle dohodnut\u00fdch krit\u00e9ri\u00ed, pot\u0159ebuje syst\u00e9mov\u00fd dohled nad \u0159\u00edzen\u00edm. Tento \u010dl\u00e1nek nen\u00ed sm\u011b\u0159ov\u00e1n na tuto problematiku a jej\u00ed rozbor, ale soust\u0159ed\u00edme se na jedno \u0159e\u0161en\u00ed, kter\u00e9 tomuto v\u00fdrazn\u011b pom\u00e1h\u00e1. C\u00edlem zaveden\u00ed syst\u00e9mu servicedesk je<\/p>\n<ul>\n<li>zefektivnit proces realizace, resp. zrychlen\u00ed<\/li>\n<li>zlevnit n\u00e1klady na realizaci, tj. delegov\u00e1n\u00ed nebo automatizace podpory<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"dt-fancy-separator title-left h4-size style-disabled\">\n<h3 class=\"dt-fancy-title\">\u0158e\u0161en\u00ed ManageEngine<\/h3>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<p>Dnes je na trhu n\u011bkolik kvalitn\u00edch \u0159e\u0161en\u00ed, kter\u00e9 tyto po\u017eadavky spl\u0148uj\u00ed a jedn\u00e1 se o skute\u010dn\u00fd \u0159\u00edd\u00edc\u00ed syst\u00e9m. V\u011bt\u0161ina nab\u00edzen\u00fdch \u0159e\u0161en\u00ed je sp\u00ed\u0161e ticketovac\u00ed syst\u00e9m na udr\u017eov\u00e1n\u00ed p\u0159ehledu zadan\u00fdch po\u017eadavk\u016f a syst\u00e9m \u0159\u00edzen\u00ed je pln\u011b p\u0159enech\u00e1n u\u017eivateli. Jedn\u00edm z\u00a0plnohodnotn\u00fdch \u0159e\u0161en\u00ed, kter\u00e9 ocen\u00ed velk\u00e9 korporace je syst\u00e9m\u00a0<a href=\"https:\/\/www.mwtsolutions.cz\/itil-service-desk\/\">ServiceDesk Plus<\/a>\u00a0od\u00a0<a href=\"https:\/\/www.manageengine.com\/index-1.html\">ManageEngine<\/a>. O robustnosti syst\u00e9mu lze z\u00edskat informace zde nebo si ho i zdarma vyzkou\u0161et, ne\u017e se rozhodnete. Je mo\u017en\u00e9 ho m\u00edt pod vlastn\u00ed instalac\u00ed nebo jako cloud slu\u017ebu. Syst\u00e9m v\u00e1s podpo\u0159\u00ed v\u00a0\u0159\u00edzen\u00ed<\/p>\n<ul>\n<li>Incident managementu,<\/li>\n<li>Problem managementu,<\/li>\n<li>Change management,<\/li>\n<li>Asset managementu,<\/li>\n<li>CMDB,<\/li>\n<li>znalostn\u00ed b\u00e1ze,<\/li>\n<li>a dal\u0161\u00edch.<\/li>\n<\/ul>\n<p>Zde je mo\u017en\u00e9 nakonfigurovat vlastn\u00ed procesy, rozhodovac\u00ed mechanizmy, kter\u00e9 ovliv\u0148uj\u00ed zpracov\u00e1n\u00ed a p\u0159id\u011blen\u00ed po\u017eadavku. T\u00edmto lze spoustu v\u011bc\u00ed automatizovat z pohledu ITSM, jeliko\u017ee je po\u017eadavek efektivn\u011b a rychle p\u0159id\u011blen spr\u00e1vn\u00e9mu technikovi a je mo\u017en\u00e9 aby m\u011bl k dispozici maximum informac\u00ed pro jeho vy\u0159\u00edzen\u00ed (asset, CMDB). Tedy minimalizujete po\u010det p\u0159ed\u00e1v\u00e1n\u00ed si po\u017eadavku mezi techniky a t\u00edm \u0161et\u0159\u00edte jejich \u010das a pen\u00edze.<\/p>\n<p>&nbsp;<\/p>\n<p>Pokud ale n\u011bjak\u00fd po\u017eadavek vy\u017eaduje syst\u00e9mov\u00e9 \u0159e\u0161en\u00ed, nap\u0159. spu\u0161t\u011bn\u00ed konkr\u00e9tn\u00ed scriptu nebo existuje fundovan\u00fd vyhodnocovac\u00ed mechanizmus, kter\u00fd by do po\u017eadavku na\u010detl extern\u00ed informace, \u0159e\u0161\u00edte jak implementovat automatizaci zpracov\u00e1n\u00ed nebo integraci na dal\u0161\u00ed syst\u00e9my.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<div class=\"dt-fancy-separator title-left h4-size style-disabled\">\n<h3 class=\"dt-fancy-title\">Integrace a automatizace podpory<\/h3>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<p>Tato \u010d\u00e1st b\u00fdv\u00e1 obvykle objevena a\u017e jako po\u017eadavky na \u00fapravu va\u0161eho st\u00e1vaj\u00edc\u00edho syst\u00e9mu. Zde ov\u0161em nar\u00e1\u017e\u00edte na dostupnost t\u011bchto konfigurac\u00ed ve zvolen\u00e9m \u0159e\u0161en\u00ed. Integrace b\u00fdv\u00e1 tak\u00e9 zpravidla jednou z\u00a0nejdra\u017e\u0161\u00edch polo\u017eek, jeliko\u017e se jedn\u00e1 o v\u00fdvoj na zak\u00e1zku a je pot\u0159eba z\u00e1sah v\u00fdvojov\u00e9ho t\u00fdmu syst\u00e9mu. ManageEngine, jako u v\u0161ech jeho \u0159e\u0161en\u00ed, jde cestou opa\u010dnou. C\u00edlem je poskytnou z\u00e1kazn\u00edkovi pln\u00e9 \u0159e\u0161en\u00ed s\u00a0ve\u0161ker\u00fdm komfortem pro jeho \u00fapravu. Nejnov\u011bj\u0161\u00ed funkcionalitou, kterou nab\u00edz\u00ed je vlastn\u00ed v\u00fdvojov\u00e9 prost\u0159ed\u00ed p\u0159\u00edmo v\u00a0prost\u0159ed\u00ed ServiceDesk s\u00a0jazykem\u00a0<a href=\"https:\/\/www.zoho.com\/deluge\/\">Deluge<\/a>. V\u0161e detailn\u011b zdokumentov\u00e1no a pops\u00e1no.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<p><img fetchpriority=\"high\" class=\"alignnone size-full wp-image-70208\" src=\"https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2021\/02\/CZ-1-1536x832-1.png\" alt=\"\" width=\"1536\" height=\"832\" srcset=\"https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2021\/02\/CZ-1-1536x832-1.png 1536w, https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2021\/02\/CZ-1-1536x832-1-300x163.png 300w, https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2021\/02\/CZ-1-1536x832-1-1024x555.png 1024w, https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2021\/02\/CZ-1-1536x832-1-768x416.png 768w\" sizes=\"(max-width: 1536px) 100vw, 1536px\" \/><\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<p>V\u00a0tomto jazyce m\u016f\u017eete \u0159\u00eddit\u00a0<a href=\"https:\/\/help.servicedeskplus.com\/api\">cel\u00fd ServiceDesk Plus p\u0159es API<\/a>, ale stejn\u011b tak se lze napojit na dal\u0161\u00ed syst\u00e9my p\u0159es r\u016fzn\u00e1 rozhran\u00ed extern\u00edch syst\u00e9m\u016f. To lze samoz\u0159ejm\u011b i v\u00a0opa\u010dn\u00e9m sm\u011bru. A kdy lze vlastn\u00ed script vyu\u017e\u00edt?<\/p>\n<p>&nbsp;<\/p>\n<p>Pokud m\u00e1te vlastn\u00ed proces, lze v\u00a0pr\u016fb\u011bhu zpracov\u00e1n\u00ed za ur\u010dit\u00fdch podm\u00ednek nechat spustit tento sciprt, tedy je sou\u010d\u00e1st\u00ed p\u0159\u00edmo va\u0161eho intern\u00edho postupu.<\/p>\n<p>&nbsp;<\/p>\n<p><img class=\"alignnone size-full wp-image-70211\" src=\"https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2021\/02\/CZ-2-1536x825-1.png\" alt=\"\" width=\"1536\" height=\"825\" srcset=\"https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2021\/02\/CZ-2-1536x825-1.png 1536w, https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2021\/02\/CZ-2-1536x825-1-300x161.png 300w, https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2021\/02\/CZ-2-1536x825-1-1024x550.png 1024w, https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2021\/02\/CZ-2-1536x825-1-768x413.png 768w\" sizes=\"(max-width: 1536px) 100vw, 1536px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>P\u0159i zpracov\u00e1n\u00ed p\u0159\u00edchoz\u00edch po\u017eadavk\u016f nebo p\u0159i jejich editaci je mo\u017en\u00e9 jako jednu z\u00a0mo\u017enost\u00ed vyu\u017e\u00edt op\u011bt spu\u0161t\u011bn\u00ed vlastn\u00edho scriptu a vyvolat tak po\u017eadovan\u00fd efekt. Tady ManageEngine doplnil mo\u017enost u\u017e st\u00e1vaj\u00edc\u00edho spu\u0161t\u011bn\u00ed scriptu p\u0159\u00edmo na serveru o spu\u0161t\u011bn\u00ed funkce z\u00a0prost\u0159ed\u00ed ServiceDesk Plus. T\u00edmto zp\u016fsobem lze pln\u011b zautomatizovat konkr\u00e9tn\u00ed typ po\u017eadavk\u016f u\u0161et\u0159\u00edte \u010das technik\u016f bez nutnosti jejich z\u00e1sahu.<\/p>\n<p>&nbsp;<\/p>\n<p><img class=\"alignnone wp-image-70222 size-full\" src=\"https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2020\/10\/CZ-3-1536x842-1.png\" alt=\"\" width=\"1536\" height=\"842\" srcset=\"https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2020\/10\/CZ-3-1536x842-1.png 1536w, https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2020\/10\/CZ-3-1536x842-1-300x164.png 300w, https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2020\/10\/CZ-3-1536x842-1-1024x561.png 1024w, https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2020\/10\/CZ-3-1536x842-1-768x421.png 768w\" sizes=\"(max-width: 1536px) 100vw, 1536px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>Vlastn\u00ed funkci lze tak\u00e9 nechat spustit jako pl\u00e1novanou \u00falohu. Op\u011bt za ur\u010dit\u00fdch krit\u00e9ri\u00ed.<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" class=\"alignnone size-full wp-image-70217\" src=\"https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2021\/02\/CZ-4-1536x812-1.png\" alt=\"\" width=\"1536\" height=\"812\" srcset=\"https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2021\/02\/CZ-4-1536x812-1.png 1536w, https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2021\/02\/CZ-4-1536x812-1-300x159.png 300w, https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2021\/02\/CZ-4-1536x812-1-1024x541.png 1024w, https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2021\/02\/CZ-4-1536x812-1-768x406.png 768w\" sizes=\"(max-width: 1536px) 100vw, 1536px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pokud se rozm\u00fd\u0161l\u00edte, jak zefektivnit va\u0161e slu\u017eby, resp. pln\u011bn\u00ed va\u0161ich slu\u017eeb podle dohodnut\u00fdch krit\u00e9ri\u00ed, pot\u0159ebuje syst\u00e9mov\u00fd dohled nad \u0159\u00edzen\u00edm. Tento \u010dl\u00e1nek nen\u00ed sm\u011b\u0159ov\u00e1n na tuto problematiku a jej\u00ed rozbor, ale soust\u0159ed\u00edme se na jedno \u0159e\u0161en\u00ed, kter\u00e9 tomuto v\u00fdrazn\u011b pom\u00e1h\u00e1. C\u00edlem zaveden\u00ed syst\u00e9mu servicedesk je zefektivnit proces realizace, resp. zrychlen\u00ed zlevnit n\u00e1klady na realizaci, tj. delegov\u00e1n\u00ed [&hellip;]<\/p>\n","protected":false},"author":20,"featured_media":70205,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","om_disable_all_campaigns":false,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_links_to":"","_links_to_target":""},"categories":[274],"tags":[351,350,349,348],"acf":[],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Automatizace podpory? S jazykem Deluge je to hra\u010dka! - MWT Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/automatizace-podpory-s-jazykem-deluge-je-to-hracka\/\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Automatizace podpory? S jazykem Deluge je to hra\u010dka! - MWT Solutions\" \/>\n<meta property=\"og:description\" content=\"Pokud se rozm\u00fd\u0161l\u00edte, jak zefektivnit va\u0161e slu\u017eby, resp. pln\u011bn\u00ed va\u0161ich slu\u017eeb podle dohodnut\u00fdch krit\u00e9ri\u00ed, pot\u0159ebuje syst\u00e9mov\u00fd dohled nad \u0159\u00edzen\u00edm. Tento \u010dl\u00e1nek nen\u00ed sm\u011b\u0159ov\u00e1n na tuto problematiku a jej\u00ed rozbor, ale soust\u0159ed\u00edme se na jedno \u0159e\u0161en\u00ed, kter\u00e9 tomuto v\u00fdrazn\u011b pom\u00e1h\u00e1. C\u00edlem zaveden\u00ed syst\u00e9mu servicedesk je zefektivnit proces realizace, resp. zrychlen\u00ed zlevnit n\u00e1klady na realizaci, tj. delegov\u00e1n\u00ed [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/automatizace-podpory-s-jazykem-deluge-je-to-hracka\/\" \/>\n<meta property=\"og:site_name\" content=\"MWT Solutions\" \/>\n<meta property=\"article:published_time\" content=\"2020-10-27T13:19:26+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-10-05T09:06:34+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2021\/02\/ServiceDesk-Plus-2048x619-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2048\" \/>\n\t<meta property=\"og:image:height\" content=\"619\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"marketing@mwtsolutions.eu\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Napsal(a)\" \/>\n\t<meta name=\"twitter:data1\" content=\"marketing@mwtsolutions.eu\" \/>\n\t<meta name=\"twitter:label2\" content=\"Odhadovan\u00e1 doba \u010dten\u00ed\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minuty\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/automatizace-podpory-s-jazykem-deluge-je-to-hracka\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/automatizace-podpory-s-jazykem-deluge-je-to-hracka\/\"},\"author\":{\"name\":\"marketing@mwtsolutions.eu\",\"@id\":\"https:\/\/i.mwtsolutions.eu\/#\/schema\/person\/cbfc28d620b65bedafb3d7e21aa8e7fe\"},\"headline\":\"Automatizace podpory? S jazykem Deluge je to hra\u010dka!\",\"datePublished\":\"2020-10-27T13:19:26+00:00\",\"dateModified\":\"2023-10-05T09:06:34+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/automatizace-podpory-s-jazykem-deluge-je-to-hracka\/\"},\"wordCount\":690,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/i.mwtsolutions.eu\/#organization\"},\"keywords\":[\"helpdesk\",\"ITSM\",\"SDP\",\"servicedesk plus\"],\"articleSection\":[\"\u010cl\u00e1nky\"],\"inLanguage\":\"cs\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/automatizace-podpory-s-jazykem-deluge-je-to-hracka\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/automatizace-podpory-s-jazykem-deluge-je-to-hracka\/\",\"url\":\"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/automatizace-podpory-s-jazykem-deluge-je-to-hracka\/\",\"name\":\"Automatizace podpory? S jazykem Deluge je to hra\u010dka! - MWT Solutions\",\"isPartOf\":{\"@id\":\"https:\/\/i.mwtsolutions.eu\/#website\"},\"datePublished\":\"2020-10-27T13:19:26+00:00\",\"dateModified\":\"2023-10-05T09:06:34+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/automatizace-podpory-s-jazykem-deluge-je-to-hracka\/#breadcrumb\"},\"inLanguage\":\"cs\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/automatizace-podpory-s-jazykem-deluge-je-to-hracka\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/automatizace-podpory-s-jazykem-deluge-je-to-hracka\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/i.mwtsolutions.eu\/cs\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Automatizace podpory? S&nbsp;jazykem Deluge je&nbsp;to&nbsp;hra\u010dka!\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/i.mwtsolutions.eu\/#website\",\"url\":\"https:\/\/i.mwtsolutions.eu\/\",\"name\":\"MWT Solutions\",\"description\":\"Kolejna witryna oparta na WordPressie\",\"publisher\":{\"@id\":\"https:\/\/i.mwtsolutions.eu\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/i.mwtsolutions.eu\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"cs\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/i.mwtsolutions.eu\/#organization\",\"name\":\"MWT Solutions\",\"url\":\"https:\/\/i.mwtsolutions.eu\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"cs\",\"@id\":\"https:\/\/i.mwtsolutions.eu\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2025\/05\/logo_MWT_rgb-color-1.png\",\"contentUrl\":\"https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2025\/05\/logo_MWT_rgb-color-1.png\",\"width\":2825,\"height\":850,\"caption\":\"MWT Solutions\"},\"image\":{\"@id\":\"https:\/\/i.mwtsolutions.eu\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/pl.linkedin.com\/company\/mwt-solutions\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/i.mwtsolutions.eu\/#\/schema\/person\/cbfc28d620b65bedafb3d7e21aa8e7fe\",\"name\":\"marketing@mwtsolutions.eu\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"cs\",\"@id\":\"https:\/\/i.mwtsolutions.eu\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/883c83f70b3a7f2ceb29cff70d8f76c4?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/883c83f70b3a7f2ceb29cff70d8f76c4?s=96&d=mm&r=g\",\"caption\":\"marketing@mwtsolutions.eu\"},\"url\":\"https:\/\/i.mwtsolutions.eu\/cs\/author\/marketingmwtsolutions-eu\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Automatizace podpory? S jazykem Deluge je to hra\u010dka! - MWT Solutions","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/automatizace-podpory-s-jazykem-deluge-je-to-hracka\/","og_locale":"cs_CZ","og_type":"article","og_title":"Automatizace podpory? S jazykem Deluge je to hra\u010dka! - MWT Solutions","og_description":"Pokud se rozm\u00fd\u0161l\u00edte, jak zefektivnit va\u0161e slu\u017eby, resp. pln\u011bn\u00ed va\u0161ich slu\u017eeb podle dohodnut\u00fdch krit\u00e9ri\u00ed, pot\u0159ebuje syst\u00e9mov\u00fd dohled nad \u0159\u00edzen\u00edm. Tento \u010dl\u00e1nek nen\u00ed sm\u011b\u0159ov\u00e1n na tuto problematiku a jej\u00ed rozbor, ale soust\u0159ed\u00edme se na jedno \u0159e\u0161en\u00ed, kter\u00e9 tomuto v\u00fdrazn\u011b pom\u00e1h\u00e1. C\u00edlem zaveden\u00ed syst\u00e9mu servicedesk je zefektivnit proces realizace, resp. zrychlen\u00ed zlevnit n\u00e1klady na realizaci, tj. delegov\u00e1n\u00ed [&hellip;]","og_url":"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/automatizace-podpory-s-jazykem-deluge-je-to-hracka\/","og_site_name":"MWT Solutions","article_published_time":"2020-10-27T13:19:26+00:00","article_modified_time":"2023-10-05T09:06:34+00:00","og_image":[{"width":2048,"height":619,"url":"https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2021\/02\/ServiceDesk-Plus-2048x619-1.png","type":"image\/png"}],"author":"marketing@mwtsolutions.eu","twitter_card":"summary_large_image","twitter_misc":{"Napsal(a)":"marketing@mwtsolutions.eu","Odhadovan\u00e1 doba \u010dten\u00ed":"4 minuty"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/automatizace-podpory-s-jazykem-deluge-je-to-hracka\/#article","isPartOf":{"@id":"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/automatizace-podpory-s-jazykem-deluge-je-to-hracka\/"},"author":{"name":"marketing@mwtsolutions.eu","@id":"https:\/\/i.mwtsolutions.eu\/#\/schema\/person\/cbfc28d620b65bedafb3d7e21aa8e7fe"},"headline":"Automatizace podpory? S jazykem Deluge je to hra\u010dka!","datePublished":"2020-10-27T13:19:26+00:00","dateModified":"2023-10-05T09:06:34+00:00","mainEntityOfPage":{"@id":"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/automatizace-podpory-s-jazykem-deluge-je-to-hracka\/"},"wordCount":690,"commentCount":0,"publisher":{"@id":"https:\/\/i.mwtsolutions.eu\/#organization"},"keywords":["helpdesk","ITSM","SDP","servicedesk plus"],"articleSection":["\u010cl\u00e1nky"],"inLanguage":"cs","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/i.mwtsolutions.eu\/cs\/clanky\/automatizace-podpory-s-jazykem-deluge-je-to-hracka\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/automatizace-podpory-s-jazykem-deluge-je-to-hracka\/","url":"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/automatizace-podpory-s-jazykem-deluge-je-to-hracka\/","name":"Automatizace podpory? S jazykem Deluge je to hra\u010dka! - MWT Solutions","isPartOf":{"@id":"https:\/\/i.mwtsolutions.eu\/#website"},"datePublished":"2020-10-27T13:19:26+00:00","dateModified":"2023-10-05T09:06:34+00:00","breadcrumb":{"@id":"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/automatizace-podpory-s-jazykem-deluge-je-to-hracka\/#breadcrumb"},"inLanguage":"cs","potentialAction":[{"@type":"ReadAction","target":["https:\/\/i.mwtsolutions.eu\/cs\/clanky\/automatizace-podpory-s-jazykem-deluge-je-to-hracka\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/automatizace-podpory-s-jazykem-deluge-je-to-hracka\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/i.mwtsolutions.eu\/cs\/"},{"@type":"ListItem","position":2,"name":"Automatizace podpory? S&nbsp;jazykem Deluge je&nbsp;to&nbsp;hra\u010dka!"}]},{"@type":"WebSite","@id":"https:\/\/i.mwtsolutions.eu\/#website","url":"https:\/\/i.mwtsolutions.eu\/","name":"MWT Solutions","description":"Kolejna witryna oparta na WordPressie","publisher":{"@id":"https:\/\/i.mwtsolutions.eu\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/i.mwtsolutions.eu\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"cs"},{"@type":"Organization","@id":"https:\/\/i.mwtsolutions.eu\/#organization","name":"MWT Solutions","url":"https:\/\/i.mwtsolutions.eu\/","logo":{"@type":"ImageObject","inLanguage":"cs","@id":"https:\/\/i.mwtsolutions.eu\/#\/schema\/logo\/image\/","url":"https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2025\/05\/logo_MWT_rgb-color-1.png","contentUrl":"https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2025\/05\/logo_MWT_rgb-color-1.png","width":2825,"height":850,"caption":"MWT Solutions"},"image":{"@id":"https:\/\/i.mwtsolutions.eu\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/pl.linkedin.com\/company\/mwt-solutions"]},{"@type":"Person","@id":"https:\/\/i.mwtsolutions.eu\/#\/schema\/person\/cbfc28d620b65bedafb3d7e21aa8e7fe","name":"marketing@mwtsolutions.eu","image":{"@type":"ImageObject","inLanguage":"cs","@id":"https:\/\/i.mwtsolutions.eu\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/883c83f70b3a7f2ceb29cff70d8f76c4?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/883c83f70b3a7f2ceb29cff70d8f76c4?s=96&d=mm&r=g","caption":"marketing@mwtsolutions.eu"},"url":"https:\/\/i.mwtsolutions.eu\/cs\/author\/marketingmwtsolutions-eu\/"}]}},"_links":{"self":[{"href":"https:\/\/i.mwtsolutions.eu\/cs\/wp-json\/wp\/v2\/posts\/70187"}],"collection":[{"href":"https:\/\/i.mwtsolutions.eu\/cs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/i.mwtsolutions.eu\/cs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/i.mwtsolutions.eu\/cs\/wp-json\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/i.mwtsolutions.eu\/cs\/wp-json\/wp\/v2\/comments?post=70187"}],"version-history":[{"count":3,"href":"https:\/\/i.mwtsolutions.eu\/cs\/wp-json\/wp\/v2\/posts\/70187\/revisions"}],"predecessor-version":[{"id":96098,"href":"https:\/\/i.mwtsolutions.eu\/cs\/wp-json\/wp\/v2\/posts\/70187\/revisions\/96098"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/i.mwtsolutions.eu\/cs\/wp-json\/wp\/v2\/media\/70205"}],"wp:attachment":[{"href":"https:\/\/i.mwtsolutions.eu\/cs\/wp-json\/wp\/v2\/media?parent=70187"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/i.mwtsolutions.eu\/cs\/wp-json\/wp\/v2\/categories?post=70187"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/i.mwtsolutions.eu\/cs\/wp-json\/wp\/v2\/tags?post=70187"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}