{"id":87897,"date":"2022-07-26T12:33:33","date_gmt":"2022-07-26T10:33:33","guid":{"rendered":"https:\/\/mwtsolutions.eu\/?p=87897"},"modified":"2022-07-26T15:12:04","modified_gmt":"2022-07-26T13:12:04","slug":"deluge-zajisti-mnohostranne-rozsireni-servicedesku","status":"publish","type":"post","link":"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/deluge-zajisti-mnohostranne-rozsireni-servicedesku\/","title":{"rendered":"Deluge zajist\u00ed mnohostrann\u00e9 roz\u0161\u00ed\u0159en\u00ed ServiceDesku"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"87897\" class=\"elementor elementor-87897\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f1f7573 elementor-section-boxed elementor-section-height-default elementor-section-height-default force-full-width-no\" data-id=\"f1f7573\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-133140b\" data-id=\"133140b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-084c63d elementor-widget elementor-widget-text-editor\" data-id=\"084c63d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>P\u0159i v\u00fdb\u011bru syst\u00e9mu pro podporu u\u017eivatel\u016f je velmi slo\u017eit\u00e9 popsat v\u0161echny procesy v\u010detn\u011b prov\u00e1z\u00e1n\u00ed na dal\u0161\u00ed syst\u00e9my, kter\u00e9 maj\u00ed b\u00fdt zaji\u0161t\u011bny syst\u00e9mem. O to slo\u017eit\u011bj\u0161\u00ed nebo dra\u017e\u0161\u00ed m\u016f\u017ee b\u00fdt realizace nasazen\u00ed takov\u00e9ho syst\u00e9mu. \u010casto se setk\u00e1v\u00e1me s minimalistickou variantou, tj. \u017ee z\u00e1kazn\u00edk zav\u00e1d\u00ed nejprve z\u00e1kladn\u00ed zpracov\u00e1n\u00ed po\u017eadavk\u016f u\u017eivatel\u016f na \u00farovni incident\u016f pop\u0159. servisn\u00edch po\u017eadavk\u016f. V\u00fdhodou \u0159e\u0161en\u00ed <a href=\"https:\/\/www.manageengine.com\/products\/service-desk\/?pos=MEhome&amp;loc=ProdMenu&amp;cat=servicemgmt\">ServiceDesk Plus<\/a> od ManageEngine je i mo\u017enost t\u00e9to postupn\u00e9 implementace bez nutnosti nov\u00e9 implementace.<\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b1a480a elementor-section-boxed elementor-section-height-default elementor-section-height-default force-full-width-no\" data-id=\"b1a480a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d9a4b70\" data-id=\"d9a4b70\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7f1db82 elementor-widget elementor-widget-image\" data-id=\"7f1db82\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" width=\"1024\" height=\"492\" src=\"https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2022\/07\/michal1-1024x492.png\" class=\"attachment-large size-large wp-image-88221\" alt=\"Deluge\" srcset=\"https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2022\/07\/michal1-1024x492.png 1024w, https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2022\/07\/michal1-300x144.png 300w, https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2022\/07\/michal1-768x369.png 768w, https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2022\/07\/michal1-1536x738.png 1536w, https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2022\/07\/michal1-2048x984.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3c3f84a elementor-section-boxed elementor-section-height-default elementor-section-height-default force-full-width-no\" data-id=\"3c3f84a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c9c6d9f\" data-id=\"c9c6d9f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c3c51e6 elementor-widget elementor-widget-text-editor\" data-id=\"c3c51e6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Postupnou implementac\u00ed se v\u0161ak pozd\u011bji mohou uk\u00e1zat omezen\u00ed, kter\u00e9 vybran\u00fd syst\u00e9m m\u00e1. Zpravidla mo\u017enosti integrace do dal\u0161\u00edch syst\u00e9m\u016f. V tento okam\u017eik se m\u016f\u017ee projevit z\u00e1vislost na dodavateli \u0159e\u0161en\u00ed a jeho nutn\u00e1 asistence p\u0159i \u00faprav\u011b k\u00f3du syst\u00e9mu, co\u017e vede k prodra\u017een\u00ed. ManageEngine naopak do sv\u00e9ho syst\u00e9mu ServiceDesk Plus doplnil p\u0159\u00edmo editor pro vlastn\u00ed scriptovac\u00ed jazyk <a href=\"https:\/\/www.zoho.com\/deluge\/help\/\">Deluge<\/a>, kter\u00fdm lze roz\u0161\u00ed\u0159it mo\u017enosti syst\u00e9mu o dal\u0161\u00ed funkce vlastn\u00edmi silami.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a40f760 elementor-section-boxed elementor-section-height-default elementor-section-height-default force-full-width-no\" data-id=\"a40f760\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-43d6d10\" data-id=\"43d6d10\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-57604d6 elementor-widget elementor-widget-image\" data-id=\"57604d6\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img width=\"1024\" height=\"552\" src=\"https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2022\/07\/Michal2-1024x552.png\" class=\"attachment-large size-large wp-image-88225\" alt=\"Michal2\" srcset=\"https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2022\/07\/Michal2-1024x552.png 1024w, https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2022\/07\/Michal2-300x162.png 300w, https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2022\/07\/Michal2-768x414.png 768w, https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2022\/07\/Michal2-1536x829.png 1536w, https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2022\/07\/Michal2-2048x1105.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9c0382f elementor-section-boxed elementor-section-height-default elementor-section-height-default force-full-width-no\" data-id=\"9c0382f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-27b4457\" data-id=\"27b4457\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0f2c096 elementor-widget elementor-widget-text-editor\" data-id=\"0f2c096\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Script lze pak opakovan\u011b a snadno nav\u00e1zat na r\u016fzn\u00e9 ud\u00e1losti v syst\u00e9mu, tj.:<\/p><p>\u00a0<\/p><ul><li>syst\u00e9mov\u00e9 zpracov\u00e1n\u00ed p\u0159ijat\u00e9ho po\u017eadavku &#8211; lze zajistit automatizovan\u00e9 reakce i s napojen\u00edm na extern\u00ed syst\u00e9my<\/li><li>syst\u00e9mov\u00e9 zpracov\u00e1n\u00ed aktualizovan\u00e9ho po\u017eadavku &#8211; syst\u00e9m m\u016f\u017ee obsahovat slo\u017eit\u00e9 rozhodovac\u00ed funkce se zapojen\u00edm okoln\u00edch syst\u00e9m\u016f<\/li><li>vyvol\u00e1n\u00ed v pr\u016fb\u011bhu workflow &#8211; roz\u0161\u00ed\u0159en\u00ed vlastn\u00edho procesu o dal\u0161\u00ed mo\u017enosti interakc\u00ed p\u0159\u00edmo v pr\u016fb\u011bhu zpracov\u00e1n\u00ed po\u017eadavku<\/li><li>funkce napojen\u00e1 na triggers &#8211; vlastn\u00ed funkci lze spustit jako aktivovanou ud\u00e1lost p\u0159i konkr\u00e9tn\u00ed hodnot\u011b v po\u017eadavku<\/li><li>pl\u00e1novan\u00e9 spou\u0161t\u011bn\u00ed &#8211; funkce spou\u0161t\u011bn\u00ed podle \u010dasu<\/li><li>vlastn\u00ed funkce rozhran\u00ed pro vol\u00e1n\u00ed extern\u00edmi syst\u00e9m &#8211; p\u0159ipravte si vlastn\u00ed slu\u017eby, kter\u00e9 obslou\u017e\u00ed vol\u00e1n\u00ed extern\u00edch syst\u00e9m\u016f<\/li><\/ul><p><strong>Vyzkou\u0161ejte si syst\u00e9m zdarma a nez\u00e1vazn\u011b. Syst\u00e9m lze z\u00edskat <a href=\"https:\/\/sdpondemand.manageengine.com\/Register.do?deployment=Onpremises\">zde<\/a> a pokud si nejste jisti, kontaktujte na\u0161e obchodn\u00edky a jsme p\u0159ipraven\u00ed p\u0159ipravit zdarma PoC ve va\u0161em prost\u0159ed\u00ed!<\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>P\u0159i v\u00fdb\u011bru syst\u00e9mu pro podporu u\u017eivatel\u016f je velmi slo\u017eit\u00e9 popsat v\u0161echny procesy v\u010detn\u011b prov\u00e1z\u00e1n\u00ed na dal\u0161\u00ed syst\u00e9my, kter\u00e9 maj\u00ed b\u00fdt zaji\u0161t\u011bny syst\u00e9mem. O to slo\u017eit\u011bj\u0161\u00ed nebo dra\u017e\u0161\u00ed m\u016f\u017ee b\u00fdt realizace nasazen\u00ed takov\u00e9ho syst\u00e9mu. \u010casto se setk\u00e1v\u00e1me s minimalistickou variantou, tj. \u017ee z\u00e1kazn\u00edk zav\u00e1d\u00ed nejprve z\u00e1kladn\u00ed zpracov\u00e1n\u00ed po\u017eadavk\u016f u\u017eivatel\u016f na \u00farovni incident\u016f pop\u0159. servisn\u00edch po\u017eadavk\u016f. V\u00fdhodou [&hellip;]<\/p>\n","protected":false},"author":22,"featured_media":81988,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","om_disable_all_campaigns":false,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_links_to":"","_links_to_target":""},"categories":[274,289],"tags":[351,637,350,348,462],"acf":[],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Deluge zajist\u00ed mnohostrann\u00e9 roz\u0161\u00ed\u0159en\u00ed ServiceDesku - MWT Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/i.mwtsolutions.eu\/cs\/clanky\/deluge-zajisti-mnohostranne-rozsireni-servicedesku\/\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Deluge zajist\u00ed mnohostrann\u00e9 roz\u0161\u00ed\u0159en\u00ed ServiceDesku - MWT Solutions\" \/>\n<meta property=\"og:description\" content=\"P\u0159i v\u00fdb\u011bru syst\u00e9mu pro podporu u\u017eivatel\u016f je velmi slo\u017eit\u00e9 popsat v\u0161echny procesy v\u010detn\u011b prov\u00e1z\u00e1n\u00ed na dal\u0161\u00ed syst\u00e9my, kter\u00e9 maj\u00ed b\u00fdt zaji\u0161t\u011bny syst\u00e9mem. O to slo\u017eit\u011bj\u0161\u00ed nebo dra\u017e\u0161\u00ed m\u016f\u017ee b\u00fdt realizace nasazen\u00ed takov\u00e9ho syst\u00e9mu. \u010casto se setk\u00e1v\u00e1me s minimalistickou variantou, tj. \u017ee z\u00e1kazn\u00edk zav\u00e1d\u00ed nejprve z\u00e1kladn\u00ed zpracov\u00e1n\u00ed po\u017eadavk\u016f u\u017eivatel\u016f na \u00farovni incident\u016f pop\u0159. servisn\u00edch po\u017eadavk\u016f. 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