{"id":69422,"date":"2020-04-30T15:09:56","date_gmt":"2020-04-30T13:09:56","guid":{"rendered":"https:\/\/mwtsolutions.eu\/produkty\/itsm\/system-do-zarzadzania-zgloszeniami-supportcenter-plus\/"},"modified":"2023-12-08T11:15:53","modified_gmt":"2023-12-08T10:15:53","slug":"supportcenter-plus","status":"publish","type":"page","link":"https:\/\/i.mwtsolutions.eu\/hu\/termekek\/itsm\/supportcenter-plus\/","title":{"rendered":"SupportCenter Plus"},"content":{"rendered":"\t\t
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FUNKCI\u00d3K<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Az alkalmaz\u00e1s lehet\u0151v\u00e9 teszi az adatokhoz val\u00f3 hozz\u00e1f\u00e9r\u00e9st el\u0151zetes szoftver telep\u00edt\u00e9s n\u00e9lk\u00fcl a felhaszn\u00e1l\u00f3k munka\u00e1llom\u00e1sain.<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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A szerviztechnikus \u00e9s a bejelent\u0151 k\u00f6z\u00f6tti kommunik\u00e1ci\u00f3 mind a rendszer \u00e1ltal k\u00fcld\u00f6tt e-mailek haszn\u00e1lat\u00e1val, mind a felhaszn\u00e1l\u00f3k bejelentkez\u00e9se ut\u00e1n a port\u00e1lra megt\u00f6rt\u00e9nhet. A m\u00e1sodik lehet\u0151s\u00e9g jelent\u0151sen megn\u00f6veli az interakci\u00f3 lehet\u0151s\u00e9geit \u00e9s annak ellen\u0151rz\u00e9s\u00e9t, hogy a bejelent\u00e9s \u00fcgyint\u00e9z\u00e9se mely szakaszban van. Van egy mobil alkalmaz\u00e1s Androidra \u00e9s iOS-re is, amely nagyban megk\u00f6nny\u00edti a szoftver legfontosabb funkci\u00f3ihoz val\u00f3 hozz\u00e1f\u00e9r\u00e9st.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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A bejelent\u00e9s megold\u00e1s\u00e1ra ford\u00edtott id\u0151 ellen\u0151rz\u00e9s\u00e9nek lehet\u0151s\u00e9ge a bejelent\u00e9s el\u0151zm\u00e9nyeiben rendelkez\u00e9sre \u00e1ll\u00f3 statisztik\u00e1knak k\u00f6sz\u00f6nhet\u0151en.<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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A munkaid\u0151 egy kit\u00f6lt\u00f6tt munkanapl\u00f3 alapj\u00e1n ellen\u0151rizhet\u0151, amely tartalmazza az elv\u00e9gzett tev\u00e9kenys\u00e9gek le\u00edr\u00e1s\u00e1t, \u00e9s az eg\u00e9sz egyszer\u0171en kinyomtathat\u00f3, ha sz\u00fcks\u00e9g van adatok ellen\u0151rz\u00e9s\u00e9re. A r\u00e9szletes elemz\u00e9shez az alkalmaz\u00e1s szintj\u00e9r\u0151l hozz\u00e1f\u00e9rhet\u0151 m\u00f3don l\u00e9trehozott relev\u00e1ns jelent\u00e9seket is felhaszn\u00e1lhatja.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Ak\u00e1r 20 k\u00fcl\u00f6n port\u00e1l l\u00e9trehoz\u00e1sa a jelent\u00e9sek jobb sz\u0171r\u00e9se \u00e9rdek\u00e9ben, a v\u00e1llalat v\u00e1llalatait\u00f3l\/k\u00fcl\u00f6n oszt\u00e1lyait\u00f3l f\u00fcgg\u0151en.<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Ez a fajta jegykezel\u00e9s nagyobb \u00e1tl\u00e1that\u00f3s\u00e1got tesz lehet\u0151v\u00e9, ami k\u00fcl\u00f6n\u00f6sen akkor hasznos, ha a szervezetben a feladatok nagyon \u00f6sszetettek a felel\u0151ss\u00e9g szempontj\u00e1b\u00f3l. A felhaszn\u00e1l\u00f3k v\u00e1lthatnak a l\u00e9trehozott port\u00e1lok k\u00f6z\u00f6tt, amelyek hat\u00e9konyan k\u00fcl\u00f6nv\u00e1lasztj\u00e1k egym\u00e1st\u00f3l a k\u00fcl\u00f6nf\u00e9le t\u00edpus\u00fa \u00e9rtes\u00edt\u00e9seket, amelyeket szint\u00e9n elt\u00e9r\u0151 konfigur\u00e1ci\u00f3 jellemezhet.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Lehet\u0151s\u00e9g megjegyz\u00e9sek hozz\u00e1ad\u00e1s\u00e1ra a bejelent\u0151 \u00e9s a szerviztechnikus k\u00f6z\u00f6tti jobb kommunik\u00e1ci\u00f3 \u00e9rdek\u00e9ben, valamint a szerviztechnikusok k\u00f6z\u00f6tti kapcsolat eset\u00e9n.<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Az alkalmaz\u00e1s lehet\u0151v\u00e9 teszi, hogy priv\u00e1t vagy nyilv\u00e1nos jegyzeteket \u00e1ll\u00edtson be, ami k\u00fcl\u00f6n\u00f6sen hasznos a sz\u00fcks\u00e9ges adatok ment\u00e9sekor, amelyek megk\u00f6nny\u00edtik a bejelentett probl\u00e9ma megold\u00e1s\u00e1t. Jegyzeteket a bejelent\u0151k is l\u00e9trehozhatnak, p\u00e9ld\u00e1ul ha tov\u00e1bbi mell\u00e9kleteket adnak a bejelent\u00e9shez.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Hozzon l\u00e9tre r\u00e9szletes jelent\u00e9seket az alkalmaz\u00e1s fel\u00fclet\u00e9n vagy lek\u00e9rdez\u00e9sek seg\u00edts\u00e9g\u00e9vel!<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Az alkalmaz\u00e1s lehet\u0151v\u00e9 teszi \u00fctemezett jelent\u00e9sek k\u00fcld\u00e9s\u00e9t meghat\u00e1rozott e-mail c\u00edmekre, a ciklikusan meghat\u00e1rozott id\u0151intervallummal \u00f6sszhangban. A modul rendelkezik a leggyakrabban haszn\u00e1lt jelent\u00e9sekkel saj\u00e1t elemz\u00e9sek l\u00e9trehoz\u00e1s\u00e1nak lehet\u0151s\u00e9g\u00e9vel, valamint sz\u0171r\u00e9si lehet\u0151s\u00e9ggel a bejelent\u00e9sekben el\u00e9rhet\u0151 mez\u0151k alapj\u00e1n. A legr\u00e9szletesebb inform\u00e1ci\u00f3k kinyer\u00e9se \u00e9rdek\u00e9ben el\u00e9rhet\u0151 egy lek\u00e9rdez\u00e9s-v\u00e9grehajt\u00f3 modul, amely blokkolja az adatb\u00e1zisban l\u00e9v\u0151 adatokat m\u00f3dos\u00edt\u00f3 m\u0171veletek v\u00e9grehajt\u00e1s\u00e1nak lehet\u0151s\u00e9g\u00e9t.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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A SCP olyan tud\u00e1sb\u00e1zis \u00e9p\u00edt\u00e9s\u00e9re ad lehet\u0151s\u00e9get, amely el\u00e9rhet\u0151v\u00e9 teszi a t\u00e1mogat\u00f3 szakemberek sz\u00e1m\u00e1ra, hogy k\u00f6nnyen \u00e9rthet\u0151 m\u00f3don beszerezz\u00e9k a bejelent\u00e9s feldolgoz\u00e1s\u00e1hoz sz\u00fcks\u00e9ges inform\u00e1ci\u00f3kat.<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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A rendszer el\u00e9rhet\u0151v\u00e9 tehet\u0151 a bejelent\u0151knek is, akik egyed\u00fcl kereshetnek megold\u00e1sokat. A megold\u00e1sok l\u00e1that\u00f3s\u00e1ga \u00fagy konfigur\u00e1lhat\u00f3, hogy a t\u00e1mogat\u00f3 technikusok rendelkez\u00e9s\u00e9re \u00e1lljon minden sz\u00fcks\u00e9ges inform\u00e1ci\u00f3, m\u00edg a bejelent\u0151k sz\u00e1m\u00e1ra a hozz\u00e1f\u00e9r\u00e9s egy adott t\u00e9m\u00e1ra korl\u00e1toz\u00f3dhat.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

FUNKCI\u00d3K Az alkalmaz\u00e1s lehet\u0151v\u00e9 teszi az adatokhoz val\u00f3 hozz\u00e1f\u00e9r\u00e9st el\u0151zetes szoftver telep\u00edt\u00e9s n\u00e9lk\u00fcl a felhaszn\u00e1l\u00f3k munka\u00e1llom\u00e1sain. A szerviztechnikus \u00e9s a bejelent\u0151 k\u00f6z\u00f6tti kommunik\u00e1ci\u00f3 mind a rendszer \u00e1ltal k\u00fcld\u00f6tt e-mailek haszn\u00e1lat\u00e1val, mind a felhaszn\u00e1l\u00f3k bejelentkez\u00e9se ut\u00e1n a port\u00e1lra megt\u00f6rt\u00e9nhet. A m\u00e1sodik lehet\u0151s\u00e9g jelent\u0151sen megn\u00f6veli az interakci\u00f3 lehet\u0151s\u00e9geit \u00e9s annak ellen\u0151rz\u00e9s\u00e9t, hogy a bejelent\u00e9s \u00fcgyint\u00e9z\u00e9se mely szakaszban […]<\/p>\n","protected":false},"author":20,"featured_media":0,"parent":69398,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"page-templates\/single-product.php","meta":{"content-type":"","om_disable_all_campaigns":false,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_links_to":"","_links_to_target":""},"acf":[],"aioseo_notices":[],"yoast_head":"\nRendszer az \u00e9rtes\u00edt\u00e9s kezel\u00e9shez - SupportCenter Plus - MWT Solutions<\/title>\n<meta name=\"description\" content=\"Az \u00fcgyf\u00e9lszolg\u00e1latot t\u00e1mogat\u00f3 webb\u00f6ng\u00e9sz\u0151-alap\u00fa alkalmaz\u00e1s. N\u00e9zze meg a SupportCenter Plus-t, a jegykezel\u0151 rendszert!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/i.mwtsolutions.eu\/hu\/termekek\/itsm\/supportcenter-plus\/\" \/>\n<meta property=\"og:locale\" content=\"hu_HU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Rendszer az \u00e9rtes\u00edt\u00e9s kezel\u00e9shez - SupportCenter Plus - MWT Solutions\" \/>\n<meta property=\"og:description\" content=\"Az \u00fcgyf\u00e9lszolg\u00e1latot t\u00e1mogat\u00f3 webb\u00f6ng\u00e9sz\u0151-alap\u00fa alkalmaz\u00e1s. 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