{"id":79383,"date":"2021-10-18T12:02:17","date_gmt":"2021-10-18T10:02:17","guid":{"rendered":"https:\/\/mwtsolutions.eu\/?p=79383"},"modified":"2024-10-18T08:47:22","modified_gmt":"2024-10-18T06:47:22","slug":"frissitesek-a-servicedesk-plus-cloudhoz-microsoft-teams-szamara-tovabbfejlesztett-chatbot-esm-es-felhasznaloi-felulet","status":"publish","type":"post","link":"https:\/\/i.mwtsolutions.eu\/hu\/cikk\/frissitesek-a-servicedesk-plus-cloudhoz-microsoft-teams-szamara-tovabbfejlesztett-chatbot-esm-es-felhasznaloi-felulet\/","title":{"rendered":"Friss\u00edt\u00e9sek a ServiceDesk Plus Cloudhoz Microsoft Teams sz\u00e1m\u00e1ra: Tov\u00e1bbfejlesztett chatbot, ESM \u00e9s felhaszn\u00e1l\u00f3i fel\u00fclet"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"79383\" class=\"elementor elementor-79383\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-171787b elementor-section-boxed elementor-section-height-default elementor-section-height-default force-full-width-no\" data-id=\"171787b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8ebb781\" data-id=\"8ebb781\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2376c77 elementor-widget elementor-widget-text-editor\" data-id=\"2376c77\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>2020-ban megugrott azon szervezetek sz\u00e1ma, amelyek a t\u00e1vmunk\u00e1t az \u00faj norm\u00e1lishoz val\u00f3 alkalmazkod\u00e1s \u00e9rdek\u00e9ben maguk\u00e9v\u00e1 tett\u00e9k, ami a microsoft teamshez hasonl\u00f3 digit\u00e1lis egy\u00fcttm\u0171k\u00f6d\u00e9si munkater\u00fcletekre val\u00f3 fokozott t\u00e1maszkod\u00e1st eredm\u00e9nyezett. Mivel a szervezetek a kritikus \u00fczleti folyamatokat ilyen digit\u00e1lis munkater\u00fcletekre migr\u00e1ci\u00f3s folyamatokra t\u00e9rtek \u00e1t, az IT-szolg\u00e1ltat\u00e1skezel\u0151 csapatoknak ezeket a platformokat az informatikai \u00e9s v\u00e1llalati t\u00e1mogat\u00e1s ny\u00fajt\u00e1s\u00e1nak csatorn\u00e1jak\u00e9nt kell haszn\u00e1lniuk.<\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d075d8 elementor-widget elementor-widget-text-editor\" data-id=\"6d075d8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>A <a href=\"https:\/\/i.mwtsolutions.eu\/hu\/termekek\/itsm\/servicedesk-plus\/\">ServiceDesk Plus<\/a> a Microsoft Teams-szel val\u00f3 szoros integr\u00e1ci\u00f3j\u00e1val seg\u00edti a szervezeteket ennek el\u00e9r\u00e9s\u00e9ben az\u00e1ltal, hogy az \u00fcgyf\u00e9lszolg\u00e1latot a Microsoft Teamsbe viszi, \u00e9s \u00e1thidalja a v\u00e9gfelhaszn\u00e1l\u00f3k \u00e9s a szolg\u00e1ltat\u00e1s-k\u00e9zbes\u00edt\u0151 csapatok k\u00f6z\u00f6tti szakad\u00e9kot.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b48e3a elementor-widget elementor-widget-text-editor\" data-id=\"9b48e3a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>Mi v\u00e1ltozott?<\/h3>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38a0b99 elementor-widget elementor-widget-text-editor\" data-id=\"38a0b99\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>A Microsoft Teams ServiceDesk Plus Cloud alkalmaz\u00e1s\u00e1nak sikeres fogadtat\u00e1sa \u00e9rdek\u00e9ben \u00f6r\u00f6mmel hozunk \u00f6nnek sz\u00e1mos \u00faj friss\u00edt\u00e9st id\u00e9n \u0151sszel. Ez a m\u00e1sodik iter\u00e1ci\u00f3 sz\u00e1mos lehet\u0151s\u00e9get ad a Microsoft Teamsen bel\u00fcl, seg\u00edtve a nat\u00edv \u00fcgyf\u00e9lszolg\u00e1lati \u00e9lm\u00e9nyt a v\u00e9gfelhaszn\u00e1l\u00f3k sz\u00e1m\u00e1ra, mik\u00f6zben felhatalmazza a technikusokat feladataik jobb kezel\u00e9s\u00e9re. A Microsoft Teams ServiceDesk Plus alkalmaz\u00e1sa mostant\u00f3l egy \u00fajratervezett lapfel\u00fclettel rendelkezik, amely a ServiceDesk Plus Cloud teljesen \u00faj minimalista, felhaszn\u00e1l\u00f3-k\u00f6zpont\u00fa felhaszn\u00e1l\u00f3i fel\u00fclet\u00e9n alapul.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09a64d5 elementor-widget elementor-widget-text-editor\" data-id=\"09a64d5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>Egyablakos \u00fcgyf\u00e9lszolg\u00e1lat a Teamsen bel\u00fcl<\/h3>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dcd3cdd elementor-widget elementor-widget-image\" data-id=\"dcd3cdd\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" width=\"1024\" height=\"517\" src=\"https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2021\/10\/SSP-Teams-1024x517.png\" class=\"attachment-large size-large wp-image-79388\" alt=\"SSP-Teams\" srcset=\"https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2021\/10\/SSP-Teams-1024x517.png 1024w, https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2021\/10\/SSP-Teams-300x151.png 300w, https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2021\/10\/SSP-Teams-768x388.png 768w, https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2021\/10\/SSP-Teams-1536x775.png 1536w, https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2021\/10\/SSP-Teams.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae02185 elementor-widget elementor-widget-text-editor\" data-id=\"ae02185\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>A Microsoft Teams chatbot jegykezel\u00e9s\u00e9nek hat\u00f3k\u00f6r\u00e9t b\u0151v\u00edtve a ServiceDesk Plus Cloud alkalmaz\u00e1s egy \u00fajratervezett fel\u00fclettel rendelkezik, amely hozz\u00e1adja az \u00f6nkiszolg\u00e1l\u00f3 port\u00e1lt, megold\u00e1sokat \u00e9s k\u00e9r\u00e9sf\u00fcleket a chatbothoz. Az incidensek bejelent\u00e9s\u00e9t\u0151l \u00e9s az \u00faj szolg\u00e1ltat\u00e1s ig\u00e9nyl\u00e9s\u00e9t\u0151l a megold\u00e1sok tud\u00e1sb\u00e1zis\u00e1nak b\u00f6ng\u00e9sz\u00e9s\u00e9n kereszt\u00fcl a felhaszn\u00e1l\u00f3k sz\u00e1mos tev\u00e9kenys\u00e9get v\u00e9gezhetnek k\u00f6zvetlen\u00fcl a chatbot fel\u00fclet\u00e9n bel\u00fcl, cs\u00f6kkentve az \u00e1tfut\u00e1si id\u0151ket, mik\u00f6zben garant\u00e1lj\u00e1k a k\u00f6nny\u0171 hozz\u00e1f\u00e9r\u00e9st.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ddedb09 elementor-widget elementor-widget-image\" data-id=\"ddedb09\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img width=\"1024\" height=\"517\" src=\"https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2021\/10\/KB-Teams-1024x517.png\" class=\"attachment-large size-large wp-image-79391\" alt=\"\" srcset=\"https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2021\/10\/KB-Teams-1024x517.png 1024w, https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2021\/10\/KB-Teams-300x151.png 300w, https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2021\/10\/KB-Teams-768x388.png 768w, https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2021\/10\/KB-Teams-1536x775.png 1536w, https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2021\/10\/KB-Teams.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5bdd30 elementor-widget elementor-widget-text-editor\" data-id=\"f5bdd30\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>Z\u00f6kken\u0151mentes szolg\u00e1ltat\u00e1sny\u00fajt\u00e1s tov\u00e1bbfejlesztett ESM k\u00e9pess\u00e9gekkel<\/h3>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b24648b elementor-widget elementor-widget-image\" data-id=\"b24648b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img width=\"1024\" height=\"517\" src=\"https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2021\/10\/ESM-Teams-1024x517.png\" class=\"attachment-large size-large wp-image-79394\" alt=\"ESM-Teams\" srcset=\"https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2021\/10\/ESM-Teams-1024x517.png 1024w, https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2021\/10\/ESM-Teams-300x151.png 300w, https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2021\/10\/ESM-Teams-768x388.png 768w, https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2021\/10\/ESM-Teams-1536x775.png 1536w, https:\/\/i.mwtsolutions.eu\/wp-content\/uploads\/2021\/10\/ESM-Teams.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4822cf2 elementor-widget elementor-widget-text-editor\" data-id=\"4822cf2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>A szervezetek mostant\u00f3l megk\u00f6nny\u00edthetik a v\u00e9gfelhaszn\u00e1l\u00f3k sz\u00e1m\u00e1ra, hogy hozz\u00e1f\u00e9rjenek t\u00f6bb r\u00e9szleg \u00fcgyf\u00e9lszolg\u00e1lat\u00e1hoz, p\u00e9ld\u00e1ul a l\u00e9tes\u00edtm\u00e9nyekhez, a HR-hez \u00e9s a leg\u00e1lis szolg\u00e1ltat\u00e1sokhoz, hogy napl\u00f3zhass\u00e1k a jegyeket \u00e9s szolg\u00e1ltat\u00e1sokat ig\u00e9nyelhessenek. A v\u00e9gfelhaszn\u00e1l\u00f3k gyorsan jelenthetnek be egy incidenst, vagy k\u00e9rhetnek \u00faj szolg\u00e1ltat\u00e1st a k\u00fcl\u00f6nb\u00f6z\u0151 r\u00e9szlegekt\u0151l, \u00e9s t\u00f6bb lap megnyit\u00e1sa helyett egyetlen kattint\u00e1ssal navig\u00e1lhatnak az \u00fcgyf\u00e9lszolg\u00e1lati p\u00e9ld\u00e1nyok k\u00f6z\u00f6tt.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-feac3b2 elementor-widget elementor-widget-text-editor\" data-id=\"feac3b2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>Megn\u00f6velt termel\u00e9kenys\u00e9g az \u00fcgyf\u00e9lszolg\u00e1lati csapatok sz\u00e1m\u00e1ra<\/h3>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12ab68b elementor-widget elementor-widget-text-editor\" data-id=\"12ab68b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>A ServiceDesk Plus alkalmaz\u00e1s kiterjedt funkci\u00f3kkal b\u0151v\u00edti a Microsoft Teams funkci\u00f3it, hogy maximaliz\u00e1lja a digit\u00e1lis munkater\u00fcleteken m\u0171k\u00f6d\u0151 \u00fcgyf\u00e9lszolg\u00e1lati csapatok hat\u00e9konys\u00e1g\u00e1t. A technikusok mostant\u00f3l gyorsabb megold\u00e1sokat ny\u00fajthatnak a jegyekhez, mik\u00f6zben a microsoft teamsen bel\u00fcli tud\u00e1sb\u00e1zishoz \u00e9s a hozz\u00e1rendelt feladatok list\u00e1j\u00e1hoz val\u00f3 hozz\u00e1f\u00e9r\u00e9ssel a rendelkez\u00e9sre \u00e1ll\u00f3 feladatok tetej\u00e9n maradnak.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3fe2d69 elementor-widget elementor-widget-text-editor\" data-id=\"3fe2d69\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Forr\u00e1s: <a href=\"https:\/\/blogs.manageengine.com\/help-desk\/servicedesk\/2021\/07\/08\/updates-to-servicedesk-plus-cloud-for-microsoft-teams-enhanced-chatbot-esm-and-ui.html\">https:\/\/blogs.manageengine.com\/help-desk\/servicedesk\/2021\/07\/08\/updates-to-servicedesk-plus-cloud-for-microsoft-teams-enhanced-chatbot-esm-and-ui.html<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>2020-ban megugrott azon szervezetek sz\u00e1ma, amelyek a t\u00e1vmunk\u00e1t az \u00faj norm\u00e1lishoz val\u00f3 alkalmazkod\u00e1s \u00e9rdek\u00e9ben maguk\u00e9v\u00e1 tett\u00e9k, ami a microsoft teamshez hasonl\u00f3 digit\u00e1lis egy\u00fcttm\u0171k\u00f6d\u00e9si munkater\u00fcletekre val\u00f3 fokozott t\u00e1maszkod\u00e1st eredm\u00e9nyezett. Mivel a szervezetek a kritikus \u00fczleti folyamatokat ilyen digit\u00e1lis munkater\u00fcletekre migr\u00e1ci\u00f3s folyamatokra t\u00e9rtek \u00e1t, az IT-szolg\u00e1ltat\u00e1skezel\u0151 csapatoknak ezeket a platformokat az informatikai \u00e9s v\u00e1llalati t\u00e1mogat\u00e1s ny\u00fajt\u00e1s\u00e1nak csatorn\u00e1jak\u00e9nt [&hellip;]<\/p>\n","protected":false},"author":34,"featured_media":79385,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","om_disable_all_campaigns":false,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_links_to":"","_links_to_target":""},"categories":[275,299],"tags":[382,486,485,391],"acf":[],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Friss\u00edt\u00e9sek a ServiceDesk Plus Cloudhoz Microsoft Teams sz\u00e1m\u00e1ra: Tov\u00e1bbfejlesztett chatbot, ESM \u00e9s felhaszn\u00e1l\u00f3i fel\u00fclet - MWT Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/i.mwtsolutions.eu\/hu\/cikk\/frissitesek-a-servicedesk-plus-cloudhoz-microsoft-teams-szamara-tovabbfejlesztett-chatbot-esm-es-felhasznaloi-felulet\/\" \/>\n<meta property=\"og:locale\" content=\"hu_HU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Friss\u00edt\u00e9sek a ServiceDesk Plus Cloudhoz Microsoft Teams sz\u00e1m\u00e1ra: Tov\u00e1bbfejlesztett chatbot, ESM \u00e9s felhaszn\u00e1l\u00f3i fel\u00fclet - MWT Solutions\" \/>\n<meta property=\"og:description\" content=\"2020-ban megugrott azon szervezetek sz\u00e1ma, amelyek a t\u00e1vmunk\u00e1t az \u00faj norm\u00e1lishoz val\u00f3 alkalmazkod\u00e1s \u00e9rdek\u00e9ben maguk\u00e9v\u00e1 tett\u00e9k, ami a microsoft teamshez hasonl\u00f3 digit\u00e1lis egy\u00fcttm\u0171k\u00f6d\u00e9si munkater\u00fcletekre val\u00f3 fokozott t\u00e1maszkod\u00e1st eredm\u00e9nyezett. 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